Wifi awful, it says something when even the shacks on the beach had better. Pool area and pool bar looked derelict, nobody ever stayed around it long enough. We are not normally beach people we prefer a good pool which was the main reason i chose the Hotel for the stunning pool, It was so depressing we ended up on the beach every day. The pool Waterfall !!! as in the Hotel photos never worked, when i asked about it they said not enough people, so we weren’t important enough to turn it on !!! no atmosphere whatsoever we felt like we didn’t belong. Breakfast not worth paying extra for , Staff need better training in food hygiene, food left uncovered to flies and not by the guests, by the staff. Bathroom grotty, shower curtain black mould , never ever had hot water in the sink, Legionella risk. Shower plug hole Disgusting black slime and hair very bad drain smell coming up from it. I tried to get hold of Expedia to change Hotel but to no avail. Spent all our time out of the Hotel because it was so depressing. Was more of a Motel, certainly Not a Resort. All in all a complete waste of hard earned money, a very disappointing stay, i could of cried. I might add that my Family and i are well accustomed to Thailand and have travelled extensively around South East Asia and know what to expect. But This Hotel lacks in care and attention.
