My fiance and I went there to celebrate his birthday and our anniversary. From the moment we arrived we were met with excellent customer service. The room was clean, the food was delicious and the drinks were strong and back to back. Since the grand allows access to all 3 properties we checked the others out and were THANKFUL that we choose Joia/Grand side. They decorated our room with birthday and anniversary banners. We customized our bar to nothing but white rim and they obliged. Room service was prompt and immaculate. The only thing that annoyed us was the restaurants at night are first come first sit, not really that large to accommodate lots of people choosing one restaurant, as was the case with the surf n turf restaurant, so we missed out on that one. But there was plenty of other places to eat so we weren't sweating it. We even did the resort tour that we usually turn down and walked away with 100 USD that we used to buy our baby souvenirs and gifts with. I'm not easily pleased and this really won me over.