I reserved this room for my son and daughter-in-law as they were evacuating from Hurricane Helene. The front desk clerk was incredibly rude and refused to let them check in. After speaking with two managers, they were finally approved to check in. I think the front desk staff should have a refresher course on customer service and empathy for those affected by a natural disaster.
Carla
Carla、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月21日
Traveling down 95 this was a great place to stay. I love the consistency of the chain.
Jackie
Jackie、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月18日
Andrew
Andrew、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月16日
William
William、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月5日
Chad
Chad、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月22日
This was my first time staying at a Hilton. Highly recommended. We stayed for six nights. Friendly staff and front desk. Clean and spacious rooms. Surrounding and common areas are pristine and inviting. Ample parking and walker accessible to dining options. Conveniently located to NAS Jax and I-295. My family and I will be back.
Janice
Janice、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月5日
Greg
Greg、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月1日
Great stay!
Shandra
Shandra、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年7月29日
Matt at the front desk was extremely rude to me. His tone and attitude was unnecessary as I wasn’t giving him negative energy after he approached me after assuming incorrectly that I was being loud in the lobby when I had just entered the premises. It clearly was the group of 6-8 guests that was sitting next to him who had been loudly lounging in the lobby when I left the building and later returned. His apology when he realized he was wrong was rude. I was a returning customer of this property but will not book again for my next visit. If I’m being calm with you, offer me the same respect. Anything else is unnecessary.
Marquila
Marquila、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月28日
Front desk very welcoming, rooms are clean and A/C worked fantastic. The pool is simple and nice. Other than a worker complaining to her boss at 7am in the hallway, breaking the sound barrier the stay was good!
Justin
Justin、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月16日
Thomasina
Thomasina、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月16日
My stay was Great the front desk receptionist was very nice from arrival to check out . The cook to order breakfast was a plus was not free but it's ok I enjoyed my French roast etc.the hot tub was nice and the pool very clean . Nice bar area for the drinkers my stay was great I will book again soon
宿泊されたお客様
2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月14日
It’s your typical Hilton Garden Inn. Only used it for a place for our dogs during our Open House. Beds are stiff as a board. Conveniently located next to the freeway & dining options. WiFi worked.