ラス パルメラス バイ ヒルトン グランド バケーションズ (オーランド)

As expected from Hilton. We enjoyed our stay

Some guy walked into our room at 2AM!!!! I went down to talk to front desk about it and was pretty much told it was impossible. Only offer they gave me was to have security come to my room. When I asked "To do what?" I did not receive an answer to that question he just responded "we dont have cameras in our hallways so we have no way of knowing who it was" the only thing else they offered me was to have new keys made (which I accepted) the lady the next morning provided me with a key card data record which did not show any other key entering our room. So I'm not sure how it even happened. Door may have not latch the night before? And our lock may have not been locked? Not sure either way super scary since my kids were sleeping in the living room and that's who he walked in on. The gentleman working the front desk nightshift wasn't very friendly about the whole situation or comforting. The morning manager did credit our room $75. Our room with a "view" only has a view of the first floor roof top. The balcony door doesn't latch which lead to a cold but super stuffy room with all the humidity coming in, you can hear EVERYTHING going on in the hallway and next door, the shower fixtures are installed upside down, the package of Q-tips in the bathroom were already opened. Resort fee charged covers 2 cups or water & a DVD rental. They RELENTLESSLY hound you to purchase timeshare every day of your stay. Food was not good & over priced. Pool, spashpad, & slide were nice.

It was everything I could have hoped for in a hotel

Service excellent. Staff courteous. Food good.

we booked 2 bedrooms and paid in full before. But we were again withdrawn money and paid twice for the same numbers and for the same days. We have lost a lot of time to fix it, but money still did not get back yet. Check in is 4 pm but our rooms was not ready up to 5 pm and they offer 2 rooms instead of 2 bedrooms. It overpriced. Price is not equal service and hotel and rooms condition.