深夜に到着して混んでいないのにチェックインに1時間もかかった。hotels.com にその旨書き込んだところ、翌日マネージャーからフォローがあり、謝罪と無償のレートチェックアウト17時までを認めてくれた。書き込みは効果があるのだなと再認識した。
We arrive midnight and it takes almost 1 hour even not crowded. But after I vote hotels.com this issue, manager apologize and follow us. This follow was nice.
Had a fabulous time, the staff were excellent so accommodating and polite, food was very good and rooms were a little dated, particularly the bathroom but was clean. Lots of sun loungers and great pool bar
Michelle
Michelle、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 22 日
CHA
CHA、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 12 月 24 日
ifrah
ifrah、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 12 月 23 日
I had an absolutely amazing stay at Bel Air Azur in Hurghada! The hotel’s location is fantastic, making it easy to explore and enjoy the surrounding area. The staff truly went above and beyond to make our stay memorable – they were incredibly friendly, welcoming, and always accommodating. Egyptian hospitality at its finest!
The hotel is also connected to a beautiful beach, complete with hammocks and comfortable beds, perfect for unwinding and enjoying the serene atmosphere. I ended up adding a couple more days to my stay as it was truly relaxing.
The security team made us feel extremely safe and were so protective of us as girls traveling. Their presence was reassuring and added an extra layer of comfort to our stay.
A huge thank you to all the staff for their warm service. I’m already looking forward to returning soon. Highly recommend this hotel for anyone visiting Hurghada!
ifrah
ifrah、2 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 12 月 22 日
Een goed uitgangspunt op loopafstand van centrum en Marina.
Henricus
Henricus、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 12 月 19 日
Sevilay
Sevilay、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 12 月 16 日
Wow!
We only stayed here for 2 nights but we wish we had stayed longer. There are so many different food options that we loved everything one. The beach was great . We never felt any pressure from the stuff to tip. Best thing of all is that they really look after the cats. This is why I would really recommend this hotel to everybody.
The only small downside is at the WI. Fi. Wasn't always good in our room but we were the furthest from reception.
Danielle
Danielle、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 12 月 5 日
Na 5 keer nog steeds tevreden.
BERNARDUS QUIRINUS
BERNARDUS QUIRINUS、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 10 月 26 日
Expedia for some reason quoted the price for 85 when I was checking out it was 116 USD! So vheck the price carefully before you book! The hotel itself was a bit old considering it is key accessed, the rooms are a bit old in terms of doors and furniture, yet the balcony on the pool is nice and the food is good. I had a good time snorkeling in the Arabia side accessible from the hitel! Make sure to bring your snorkeling gear if you like snorkeling or you can buy one from the store there for 15 USD! Had a good experience in general! My friend lost her towl key and was charged 15 USD, make sure not to lose your towel key!
Sherif
Sherif、1 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 10 月 16 日
The property is very small but everything you need. The staff are lovely especially reception who act immediately if you have any issues. Our shower door didn't open properly. Called reception and they came and fixed it within 10 minutes. The animation team are excellent. They have professional shows come in every night and we really enjoy them. The food is very good especially the fresh pizzas made by the bar every day. The only thing is you have to be up early to put towels on the sunbeds.
Tracy
Tracy、14 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 10 月 4 日
Billy
Billy、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 9 月 26 日
Sami
Sami、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024 年 9 月 17 日
The hotel is published as a 4* while the truth is 3* & they’re hiding the sign behind a statue in reception so nobody can notice the deceiving but what they can’t hide is the hotel conditions that say exactly it’s a 3* hotel if not less.
Swimming pool is very dirty & in a very bad & disgusting condition and need a serious renovation.
Rocky beach & very small, while it’s allowed to use the sister neighbor hotel beach but you won’t be served.
Animation can’t be seen except for few times to switch on music in the morning & just evening show then nothing but it can be understood while almost 90% of the guest are very old people.
Meals are almost the same.
Staff in bars & restaurants look annoyed or angry when you go to ask for something while they have a wide smile for foreigners or girls.
Rooms need serious renovation.
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 8 月 20 日
Petra
Petra、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 2 月 25 日
The staff is very good. Thank you.
Abdelkader
Abdelkader、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 2 月 22 日
Very glad.
Abdelkader
Abdelkader、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2023 年 8 月 3 日
Hôtel de voleurs
Le pire hôtel que j’ai pu faire , nous nous sommes fait voler des affaires par le personnel de nettoyage … malhonnête c’est une honte et la direction de l’hôtel ne propose aucunes solutions malgré que le vole soit constatés par les caméras de surveillance .
Chambre vieillissante , pas d’ascenseur
Personnels de l’hôtel réclame sans arrêts de l’argent.
De ce qui est du buffet , immangeable et et personnels nous débarrasse alors que nous n’avons pas fini afin de nous faire partir le plus rapidement possible
Un conseil à fuir !!!
Samy
Samy、4 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023 年 5 月 6 日
Tres bon hotel exellent personel gentil tres professionel repas excellent
Mariejeanne
Mariejeanne、4 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023 年 4 月 18 日
Sehr erholsamer Urlaub. Wir kommen sicher wieder.
Ausserhalb der Anlage spazieren zu gehen ist mühsam wegen den vielen Händlern die auch recht pampig und aggressiv werden wenn man nicht in ihren Laden will.