My husband and I came to enjoy hiking in Manitou Springs. We chose this hotel because of great ratings and its close proximity to Garden of the Gods. We loved our room- clean, comfortable bed, and we appreciate having a microwave and frig in the room. Our reason for not giving this hotel a 5 is the front desk service. No one answered the phone when we needed something in our room. When we asked the best way to walk to Garden of the Gods, we were given directions to take Manitou Ave.- right in front of the hotel- and continue until we reached Garden of the Gods Road. As we proceeded, I noticed a sign for Beckers Lane about a half block from the hotel and wondered if that would take us there, as well. But these directions came from a native, so we followed them. An hour later, we arrived at the Trading Post and discovered Beckers Lane would have taken us there in less than half the time. The man behind the desk was dismissive and rude, clearly uninterested in providing us with good information and should not work with the public. What a shame because the rest of our stay in Manitou Springs was stellar!