I have a bit of trouble writing this review. Whereas the hotel itself is exceptionally nice, the attitude of the front desk staff was horrible. Everyone we dealt with at the front desk over our three day stay was exceptionally rude. On the very last day, we were checking out early and I sent my daughter to the desk with one of the card keys and asked her to get a receipt. She came back, telling me that the woman at the desk was chastising her because she was only turning in one of the two card keys. Now mind you, these are plain white plastic card keys. No customization, and nothing fancy. The lady at the front desk would not give her a receipt. I then went out to speak to the lady and told her that we only had the one key on us and that the other one might be in the room or we may have lost it. She rolled her eyes at me and told me that there was a standard €10 charge for a missing card key. I told her that was ridiculous and that that was not ever mentioned to us. She then went on to ask who we booked our hotel through. When I told her it was hotels.com she said it should’ve been in their contract. She ultimately told me that she would just pay for it for herself, which was clearly just said in spite, and we knew it was not true. Additionally, we were invited up to a “guest only” music session on the roof bar. We ordered three cokes and were charged €30 and the guitarist took a break the entire time we were there. And the pool closes at 6:00 PM.