ハンプトン イン & スイーツ ノース コンウエー

Pre covid- this place was a great family get away. There are bare minimal covid regulations being followed. Out of staters, from NY, CT, MA, OH all there. No ID or covid waiver required when I checked in. I had a family suite. They put me in the wrong room and when I went back to from desk they “forgot” to give me a complimentary adjoining room key. Although this sufficed my family never got to have a sofa which was what I wanted. The water park needed to be scheduled in 40 min increments and because I had a child under 42” I had to take a 9pm slot which is craziness as I registered the moment I checked in. When getting in the 9pm line there was over 35 people with zero social distancing and zero masks. This is when the waiver came .... when everyone was rushing to get in to their 40 min slot, there is not a chance someone read that sheet - they just signed and went in. The Single girl who was monitoring the pool could not control the amount of people in the facility and as a laboratory manager I had to force my children along with my friend and her children to keep their masks on while swimming. The jacuzzi said 2 people max per time 10 min. Yeah I have

The beds were old and uncomfortable you feel every wire and speing in your back. Unfortunately the guests are allowed to run wild until ten and with the walls and ceilings so thin you hear everything. I complained multiple times about what sounds like a heard of elephants over my head and at first was told nothing could be done till after 10 then when it continued i called and still nothing

Checked in late (1am) and everything nice and smooth after a stressful evening :)

Beds and pillows could be a lot more comfortable. Our door was broken too.

Very average hotel. No breakfast except out of a brown bag with fruit and granola bar. Everything was closed except pool for a 45 min block they had you book for in morning or evening. The rest of day it was closed down. Arcade closed. Food area closed. Nothing to do there and beds very uncomfortable. Maybe slightly better if they open like the other hotels in area had full breakfast and pools and arcades open all day. I do not recommend booking here. I will not go back as I travel to North Conway twice a year and my family did not enjoy this stay.

The only issue we had was in the waterpark. My granddaughter hit her head very badly on the pole over the kid's area blue slide. The attendant was nice and gave us a cold pack, but did not do anything to inspect the area. I was very concerned for the safety of my grandchildren, (or any children) for the remainder of our time there. Perhaps some kind of a padded covering over that pole would help. Other wise it was a very nice area for the family.

Arrive to the hotel everything seemed up to date and Covid friendly. Got to the room. Beds were terribly uncomfortable. Room was dusty which made me believe they don’t clean well. Bathroom sink had something spilled in it. The pillow case came off my pillow and I saw yellow stains on it which drew the line for me. We were on the third floor and the floor above us was stomping around all night. Positive side they had a water park which you had to make reservations for and you got 30 minutes. No regular pool though. Bagged breakfast we didn’t get it we went somewhere close by. I definitely would never stay again. Staff was all very nice, for a chain hotel they need to put some quality into there rooms.

The staff was great, the public areas all well kept and clean. Our bed and bathroom could use an update, but other than that the room was wonderful and huge!

Second stay this year! I recommend staying here. Very clean and covid procedures in place. This stay was with my husband to go leaf peeping. Last trip was with daughter & grand kids. There is a small indoor water park with slides - one side for little ones and the other side for older ones. Right near all the shopping in North Conway and variety of restaurants in the area.

Overall the hotel was just fine - there are limited amenities obviously due to Covid, but there could have been a little more - breakfast was a bag of snacks you had to go to the front desk to get, and the coffee maker was broken. There was dog hair all over the sofa and floor in our room - not very reassuring that "deep cleaning measures" are in place.