Their systems were off-line upon check-in. Despite showing the receipt and booking confirmation they made my employee pay before allowing checking, despite knowing the fault is on their end and trouble shooting or just re-check in the following morning, which would be normal practise. When the system was online the following day, the refund took 3-4 days.
Furthermore, laundry service was requested. After following up numerous times and being assured it will be ready on time, when the time actually came for the laundry to be required back, they said it was never sent in.
Meyer
1 泊の出張
2/10
Meyer
1 泊旅行
2/10
Not only were their systems pff line to check and validate the booking and payment upon arrival, despite showing the receipt and booking confirmation, but then they also compelled my employee to pay for the first night stay, before they would book him in. The system was back the following and they processed the refund only 3 days later. Then he booked in washing, which not only forgot to send into the cleaners, but kept on saying it will be ready on time. But then it was later the following day as well, not meeting deadlines they provided, multiple times this causing crisis management for clothes.
Meyer
5 泊の出張
10/10
宿泊されたお客様
5 泊の出張
10/10
Our rooms & sheets were clean. Would stay there whenever we visit cape town again. From the front desk staff to the cleaning staff, everyone was excellent. We enjoyed our stay.
chidi
7 泊旅行
10/10
Tiffany
7 泊旅行
6/10
Modern fun hotel but the rooms are small and the food from room service is terrible. The service however is amazing with very friendly staff.
宿泊されたお客様
3 泊旅行
10/10
The staff are very friendly and helpful. They really try to make your stay comfortable as possible. The loft is really worth every penny, really nice and spacious.
Tofiq
4 泊の家族旅行
8/10
Great hotel. Wonderful ambience, facilities, service and outstanding food. Suki makes amazing omelettes.
Claudia
2 泊の家族旅行
10/10
carl
1 泊の出張
10/10
This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.
Michael
4 泊の恋人との旅行
10/10
Food from the hotel's restaurant was excellent, including the breakfast buffet
Jeffrey
1 泊旅行
8/10
Nice hotel, great staff, breakfast nice. Rooms are a bit small.
Michael
4 泊の出張
10/10
The staff were friendly and helpful.
Kayla
5 泊旅行
10/10
Joel
6 泊旅行
10/10
Zentral
Adrian
6 泊旅行
10/10
The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!
Carla
6 泊の友人との旅行
8/10
After confirming 3 times that I wanted 2 rooms next to one another or closeby,
I was still given the opposite. It was only corrected the next day which was rather inconvenient. Besides that inconvenience I found the staff extremely friendly and helpful. The Hotel was spotless at all times. We had three light meals at the hotel and really enjoyed them tremendously. Compliments to the chef! The sweetie jar at reception was also a winner. Everyday something else.