マリオット・ハートフォード・ダウンタウン

I specifically booked this hotel for a view and with a bathtub for taking a long hot bath for my arthritis. I was not happy with either--more specifically no HOT WATER. I spent over 2 hours looking at hotels in the Hartford area and ultimately deciding to pay the higher rate being charged by the downtown Hartford Marriott ($171 vs other comparable hotels like the Hilton--$111) in order to secure a better view and quality amenities. I was probably more unhappy with this stay than any in the past 40 years. The view was just OK--certainly not even close to the best that I have experienced at other like hotels--but the main item that I was EXTREMELY UNHAPPY WITH was the lack of HOT WATER for a HOT BATH. This is certainly not expected from a hotel chain like Marriott where amenities are supposed to be "top-notch". If it had not been for Maria--the receptionist--I would have left on the spot and attempted to get all of my money refunded. Maria was extremely professional and did all within her power to apologize for the lack of hot water. She offered to change rooms, to discount the price, to file a report, and offered free complimentary beverage and snack. She was EXCEPTIONAL. NO HOT WATER: When you turn on the hot water you got "luke warm" water (which took 5 minutes); however, when it takes approximately 12-15 minutes to run a bath tub full of water by the time you had a tub full of water the "luke-warm" water was barely even warm--and certainly not even close to HOT.

It was fine, everything was well laid out and easy to follow

We had to order food from restaurant which was delivered to room. Salmon looked to have been defrosted. It was very rubbery. My daughters burger sane thing. Staff very nice but no restaurant open, couldn’t order a glass of wine with dinner. We had stayed night before in Boston which was wonderful so very disappointed.

Wish ee had more towels service was great though

Only complaint is the pool being crowded with kids and the windows being really dirty. Other than that it was a good stay.

It was a nice place, but be prepared for the $50/ day incidental fee and the $20+/ day parking fees. If I were in Manhattan, I wouldn't mind, that's normal. But, in Connecticut, that's unusual and a lot. Compared to another Marriott, just a few miles away, without the aforementioned charges. But, I was grateful that they had their pool open. 👍👍👍

Not as fabulous as the price would of made you think

High price for a less then average oom. Through in free parking for heavens sake. It's not like your over crowdwd.

The sheets on one bed had some kind of stain and the room had an odor. Also the river view that was advertised wasn't in the room I received

It’s my 3rd stay there when I go see my daughter at school The staff does a great job The lobby and rooms are amazing Love the pool and gym It’s the total package It also close to everything we love in Hartford