I booked this particular hotel for ease of access to the New York Cafe and because previous stays at Anantara properties have been great. Sadly, this property does not live up to the Anantara name. We registered our details early (ID, credit card) but at 1500 the person who was then on the desk was unable to find us a room then the correct bed configuration. Our balcony was not the old stone style as pictured, instead it was littered with old cigarette butts in the gutter, hardly 5 star. To be fair, the girl who did the initial registration did offer to change our room, we declined as we’d unpacked, but it was nice of her. In the evening we requested ice. 1 hour and 2 calls later, we went to the bar to get ice and upon returning to the room, room service called to apologise to say the ice machine was broken. Really? Don’t lie to cover up incompetence. The bell boys were exceptional. NY cafe is overrated, terrible service and mediocre food. Perhaps I expect too much as my last stay in BUD was at the Gresham Palace, but I thought I could rely on the Anantara brand. Having said that, the bed was heavenly.