On arrival we were shown to our room which was clean and comfortable but a little tired in places. There had obviously been some water damage. The staff member forgot to show us where the tea/coffee facilities in the room were located so that was a bit inconvenient. Turns out to be in another room. When do you look in other rooms?
The restaurants were good, if a bit warm for us, and the buffets were excellent.
We had a small problem booking the transfer to the airport (I asked 3 times) but it wasn’t booked. Fortunately it’s not far (25mins) from the airport but that could have been a problem.
The beach is lovely and the sea is shallow for a long distance so great for kids.
Be aware that this is close to Mandalika racing circuit so there is a lot of engine noise when there is an event.
Caroline
Caroline、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月3日
Never again - avoid at all cost
4?functions in the hotel, total chaos and loud music and speeches witch’s souvdxsystem in every corner! Never again
Tilo
Tilo、1 泊旅行
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10/10 (最高に素晴らしい)
2024年9月22日
宿泊されたお客様
5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月21日
Great, big modern Executive rooms.
Klasse Hotel, wunderschöne Executive Zimmer. modern und komfortabel. Essen war sehr lecker und große Portionen. Preislich sicher über den Restaurants in Kuta aber für noch ok. Beach not really for swimming but Tanjung An is not far. Best to have a scooter or a car. hotel offers shuttle to „downtown“ Kuta
Tilo
Tilo、2 泊旅行
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10/10 (最高に素晴らしい)
2024年9月10日
Had a very nice stay. Friendly staff and beautiful rooms
Alexia
Alexia、6 泊の恋人との旅行
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8/10 (とても良い)
2024年9月8日
Federico
Federico、3 泊旅行
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10/10 (最高に素晴らしい)
2024年9月7日
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月4日
Lovely
Barbara
Barbara、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月26日
Pullman Lombok- not great
The hotel is huge and impressive as you arrive. But the maintenance and servise is poor. Toilets were leaking, bedsheets smelled sour,like not dried properly,toiltetries and tissue paper , not topped up upon check in and needed to be reminded. Location to Kuta village is very far as hotel is isolated from any food or amenities. The shuttle bus only starts late morning and few and far timing, so not convenient to go to the village or other beaches. I would not recommend this hotel.
The race track is just next door and very noisy when the motorists are tracking.
Veronica
Veronica、2 泊の友人との旅行
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8/10 (とても良い)
2024年8月25日
Melissa
Melissa、5 泊旅行
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8/10 (とても良い)
2024年8月24日
Christian
Christian、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月19日
Good location and confortable
Good hotel facing the beach.
I appreciated the support from the staff to change my room, please be aware that some executive rooms are lower ground and with 'vis-à-vis'.
The management could improve the beach area. The seats and mattress are not well organized. All packed, not arranged from a day to an other. Looks like a mess, while it has the potential to be great.
Not far from Kuta, shuttle service convenient
Mathieu
Mathieu、4 泊旅行
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8/10 (とても良い)
2024年8月18日
宿泊されたお客様
3 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年8月10日
B
B、4 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年5月8日
SEUNGHUN
SEUNGHUN、1 泊の出張
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10/10 (最高に素晴らしい)
2024年3月31日
Keiichiro
Keiichiro、3 泊旅行
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10/10 (最高に素晴らしい)
2024年3月30日
Excellent modern hotel with a great shuttle to and from
Town. Good staff and service.
Brendan
Brendan、4 泊旅行
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2/10 (不満)
2024年3月25日
Worst hotel I have ever stayed in!
Terrible service and service recovery by management. Place is also badly maintained. It is supposed to be 2 years old and already pool tiles are pooping out! Ground staff try their best as they can but there is seriously something wrong with their leadership and management. Location is also away from everything and facilities are so lacking. The gym is tucked in the front of the hotel, was small, hot and stuffy. I will never stay in this hotel ever again. Why would i when there are so many other hotels way better than this in terms of state of the hotel, facilities and service ! Even 2 star hotels provide better service and care than Pullman.