4/10 (まあまあ)
2025 年 6 月 16 日
Unacceptable Cleanliness and Maintenance Standards
Our stay was very disappointing due to multiple issues. The room’s light switch didn’t work unless held a certain way, which we only learned after a maintenance person came in. The AC was extremely loud and outdated—it kept waking me up throughout the night.
There were visible stains on the bed sheets and towels. We requested extra linens just to cover them and avoided using the towels entirely. The tables and nightstands hadn’t been wiped down; one even had a sticky residue. A staff member handed us just two hand wipes and told us to clean them ourselves. The TV remote looked dirty and hadn’t been cleaned in a long time, so we didn’t use it.
Even more concerning, we found several baby cockroaches in the room. I killed three—one in the bathroom and two in the room itself. This made us extremely uncomfortable.
To add to that, our friend in another room asked for a roll of toilet paper and was told the hotel was completely out. In our room, four people were left with just half a roll.
Thank goodness we only stayed overnight!
The overall cleanliness, maintenance, and basic amenities were far below standard. We expected much better and hope management seriously addresses these issues.
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