The only experience i was able to have was the night manager calling his security and had me thrown out into the freezing night because Hotels.com screwed up my reservation to your hotel. They called the front desk to try and get a resolution, but the manager refused to talk to them, until my husband called The Hamptons customer service, that was the only time they agreed to talk with Hotels.com about my situation. He simply said there is nothing he is willing to do to fix my problem. Then he had me thrown out into the freezing dark night, thousands of miles away from my home .At one point i was actually afraid for my life. It was the worst day of my life. That man should definitely not be representing any hospitality entity. Finally, around 5am in the morning, Hotels.com was able to find another hotel for me to lay my freezing head!!!!!!!!!!!!!!!!!! It was a nightmare. Something needs to be done about my situation. You also need to make sure that this never happens to any other potential guest at your establishment. Extraordinarily disappointing and scary!!!!!!