ハンプトン イン & スイーツ ボストン クロスタウン センター (ボストン)

Hotel.com should remove this hotel from their site.There is a methadone clinic across from the hotel.The clinic draw drug addicts and homeless people to the corners and areas near the hotel.You hear people talking outside until the early morning.We could tell the hotel is used for prostitution trafficking.The fifth floor corridor smelled of cigarette smoke.The toilet barely worked.According to the hotel and Hotel.com sites,the hotel has shuttle service to & from the airport.I only found out their no shuttle service when I called 4 pickup from the airport.I had to pay for Lyft services to and from the airport.The hotel is very close to a hospital.You hear Ambulance and police sirens throughout the night.According to the front desk staff, due to Covid, they only clean the rooms every 4 days.Our stay was 4 days.They only bring clean towels and take out your trash upon daily request.You must make your request for clean towels each morning.This information was not provided at check in.We only found out after we left the room our first morning, & retrn to find the beds not made, garbage not removed and dirty towels.The front desk staff agreed to have hospitality bring clean towels after I called and complained.What is most, disturbing, upsetting,shocking, dangerous,hazardous,and life threatening is on our last night I found a used hypodermic needle on the floor nxt to the garbage cn underneath the desk.The front desk changed our rm.They changed our rm.

We had a very shameful experience at the hotel. One night the room next to us had people shouting all night and banging on the walls. They were smoking excessive amounts of weed and it was intolerable. We were unable to sleep all night due to the noises and the smell. They also were running up and down the hall all night. The next day I sent the hotel an email complaining and I told the front office but none responded and they didn’t do anything in return. This was on the worst hotel experiences in my life.

Hotel was nice but the area is a nightmare for tourists. Im from the area so i know what to expect.

I booked a room for 5 adults. When I arrived, they said there was no pull out couch for my 5th person and they could not bring me a roll away bed. I would have never booked if I knew there was not room for 5. If you let people book for 5, you need to have a room that accommodates that. I was not offered extra towel, bedding, a pillow...nothing. I slept on the floor and dried off with a hand towel. Very disappointing.

I have stayed here dozen of times. Staff is always helpful and its always clean.

Didnt like it,

I have never been so scared in my life. I took a 4 minute walk from hotel to get a pizza. This is right next to the Methadone Mile, where homeless drug addicts hang out. Lots of crazy characters walking around the streets. And if that wasn't enough, Boston Medical is on other side so you hear sirens all night long, sounded as if our windows were open.

Everyone was very helpful and reassuring in these coronavirus days. Purel everywhere. A bit of a scary neighborhood on one side of the hotel, but they do a good job isolate in the hotel from that. Everything is geared toward the other side.

Trauma center next door, noisy all night. The breakfast was awful.. All i saw was one waffle iron for all the guest..considering the number of people that were staying there was torally inadequate. Tables were scattered in lobby area with some breakfast item..very dissapointing and unsanitary. Where the staff weren't rude..but not very wrlcoming avoiding eye contact so they wouldnt be asked any questions..according to check in clerk..vending machines were not reliable and directed us to small refrigerated drink area at the front desk that had 4 choices in it...You had to keep your kids away from windows due to all shady characters that were hanging out outside.. The cuban restaurant attached to the hotel was ok..nothing we would go to again. Parking area were confusing. We wont be booking this hotel again

Everything was perfect just suck have to pay $25 for parking