Had to wait 10 minutes to be collected to go to reception for check in. Found out later the advertised pool was under maintenance and could pay $25 per person for day for use of another pool
J
2 泊旅行
2/10
check-in had me waiting 20mins. for someone to come from Level 3 to Level 2 to greet me and check me in. she then was going to refuse me because i had a Gui
eliot
1 泊旅行
10/10
Spacious, clean, value for money, accessible
Would have been nice if there are disposable jandals or at least mention that there are no jandals provided
Joeven
2 泊旅行
10/10
Marko
2 泊旅行
8/10
Hi this was a one night business trip say, the hotel is plesent and in a great location.
mark
1 泊の出張
6/10
No Aircon due to an ongoing fault. Maintenance patchy at best. Not enough towels.
宿泊されたお客様
2 泊の出張
10/10
A nice find on the waterfront in Auckland. Great bed and sheets. A couple of downers - the hotel aircon system is broken, but being fixed and the Nespresso machine in the room was broken - but overall a great choice of place to stay.
Stephen
1 泊旅行
10/10
Nice view on the harbor. Close to a theater and restaurants.
Izabela
10 泊の出張
10/10
Adrian
2 泊旅行
8/10
Ian
3 泊旅行
10/10
Great stay will be back !
Rebecca
1 泊旅行
10/10
Varun
1 泊旅行
10/10
The room was big and the view was amazing. Used the pool and was alone, the weather was bad but didn't bother me. Huge bed and very comfy. So quiet even with the balcony door open.
Aurore
1 泊旅行
10/10
John
4 泊旅行
2/10
Terrible. Aircon was out for the 5 days I was there and there was no service at all. Avoid at all costs and don’t be fooled by the photos
宿泊されたお客様
4 泊の出張
6/10
Rohan
2 泊旅行
2/10
J
2 泊旅行
4/10
Very friendly staff. Zero air conditioning. Would like to have known ahead of time so I could have made alternate arrangements. I made this reservations months in advance.
宿泊されたお客様
1 泊旅行
2/10
Julie-Anne
1 泊旅行
6/10
Nice big rooms but no aircon for the entire floor and doesn’t look like they’re in a rush to fix it! Check-in is weird as you have to call when you arrive and someone comes down from a different floor. No one at reception when checking out. Great location but suggest they’ve got a weird subletting arrangement with Sofitel that is not quite up to the mark. Steer clear
Jonathan
2 泊の出張
4/10
No Air Con in Feb - just a tower fan. No mention of it at check in that the whole building was basic without AC ("the system isn't performing at full capacity") ....
Requested a refund, only got 20% not recommended.
Also there were power points not working and taps that were difficult to use. Light switches that were faulty.
M W
1 泊旅行
4/10
Air conditioning non existant in what was a hot weekend. Long overdue for an overhaul. Staff tried their best.
Alec
2 泊旅行
2/10
The hotel informed me on check in that their A/C was not working! It’s summer in NZ and 26c!!! They tried with fans but it did not help.
I had booked 2 nights but left after the first night as it was so hot and stuffy.
I found out also that the A/C had been off since mid January!!!!!!!
Either Hotels.com or The hotel should have told me much earlier and give me the opportunity to transfer my booking elsewhere
Phillip
2 泊旅行
2/10
You knew the air conditioning was broken 2 weeks before our arrival & did not notify me!
We slept with the sliding door wide open just to survive the night. How safe is this? Your staff lied to our faces about the a/c. We loved Auckland but will never stay at a Marsden hotel again, anywhere. You guys didn’t even have the testicular fortitude to reply to my email asking for compensation for staying in an oven! Marsden Hotel was easily the biggest and only disappointment encountered in that wonderful city.
Never again!