By no means is this a 5 star hotel. The only 5 star about it was the room size and the breakfast room. We wouldn’t have known this wasn’t a 5 star, if we hadn’t stayed for the first time at one the previous week in Vienna (the Sacher Hotel) - Ana palace wasn’t even close to 5 stars. They did provide champagne at checkin, but the first room they gave us was not the room we actually booked. It was dirty with hair and dirty eyelashes in and on both beds. The rug in the suite room was worn and dirty. Dust bunnies on the floor. Overall massive hair everywhere problem, which may not be big to some but to me it is the really unsettling. They did change our room when we requested…to the one we actually booked, only then is when we realized they’d given us a different room than the one we booked. The breakfast was delicious and staff nice, but even the staff seemed unhappy. There was no one to help carry our luggage, just a very petite young woman, so we did it ourselves. Not a big deal if this were a 3 star hotel. They never changed our sheets the 4 nights we stayed and no refills on soap/shampoo/conditioner when they started us off with nearly empty bottles. They do have a great mineral bath but again not a 5 star level. Overall I would have paid a little more to stay at a true 5 star. The biggest pain is the feeling of false advertising - you cannot say you are 5 stars when you in fact are not, don’t get tricked like we did thinking this is 5 stars, just because they say it is.