ポエム ホテル (イスタンブール)

Great small hotel central location. The staff where super friendly and made me feel very welcome. I would definitely stay there again.

Central heating system is messed up; it becomes too hot. First night, staff suggested we open window to let cool air in as heating system is new, they aren't sure about it. We opened window,which meant outside noise. Daytime, manager said we could shift room. Asked to confirm if other room’s heating is ok as its hassle to shift luggage. Manager, Gözde Özpolat, she either couldn’t understand or didn’t want to check. I requested key to other room to let me check but she wouldn’t, until we let go of first room. Anyhow we shifted. 2nd night, again uncomfortably hot in 2nd room. Couldn’t use blankets. Had to open windows. 3rd night, we turned heating off. So it was off for 2 hours, yet room continued to stay hot. Staff this night was supposedly experienced guy. He felt the temp, checked controls n said “I’ve taken notes, I’ll inform the management”. Shortly after, room lights went out n staff couldn’t bring power up. We were offered another room temporarily, leaving stuff in the existing room. Latest room also had same issue. Again, had to open window. Morning, Özpolat wanted us to shift quickly to original room, though we were to check out shortly anyways n didn’t have time. After checkout, we had to lug bags outside on our own, hotel staff just kept watching. When my wife was exiting, Özpolat commented, “Her husband looks angry”. Wow! P.S The young girl in evening was helpful; had excellent english, helped us order food, helped carry our luggage during checkin.

Hotel is in a good location and room is clean. It is fairly new and thoughtfully provides power sockets on both sides of the bed. However the toilet is a bit small; the door touches the sink tabletop when opened. You have to close the door in order to stand in front of the sink. The aircon is centrally controlled; we had to ask the hotel to switch it off in the night because it was too warm.

Very comfortable room. Nice people. Perfect location.

I had a wonderful stay at Poem hotel. The location is within walking distance of many mayor sites!! Also close to the tram/ metro station and stop for the big bus. Very clean hotel and the biggest surprise was a excellent breakfast every morning! Service was also excellent!!!