I loved the place and would stay again. One thing I was annoyed about was that even though I had selected pay at hotel they Roomza group actually processed the entire transaction a day before I arrived. This meant that I lost the opportunity to gain points using another card which I chose not to use online. Either way the organisation should not have processed it, I complained and recieved no resolution. Otherwise, this is a good place and Miss Emily at reception is a welcoming concierge.
Lou
Lou、8 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月30日
Wouldn’t Stay Here Again
Emily is an absolute gem, she is the best thing about this place. Other than that, this place is poorly managed. The building is charming but a bit run down. The cleanliness was not good. Don’t expect a good breakfast or any breakfast really. They make a pan of eggs, meat and waffles and if you’re lucky cups of yogurt, and don’t refill it so if you come after 8am you’re SOL. Last day we were there they didn’t even try to serve breakfast, they tried to give us ubereats vouchers instead that barely even covered the delivery to the place. Worst part was when we arrived our room that we reserved was given away so they tried to put us in a suite without the amenities we reserved and the room was in a building that was 2 doors down and so musty I couldn’t breathe. Next room they tried to put us in was a smaller one and the bathroom had not been cleaned. We were finally put in a small room with a small bed for our first night after a long day of travel. Would not stay here again.
宿泊されたお客様
4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月20日
Seth
Seth、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月17日
Michael
Michael、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月30日
Roomza did this place a full hospitality makeover
Earlier this year around February we first experience Melrose Mansion. Our experience has some problems mainly the receptionist who forgot to check us in and left for the day and the rest of the stay he was rude to us.I forgot if his name is Brian or Caleb.it was a bit of a nightmare not having hot water in Donecio room.I gave this hotel another chance and found out Roomza is managing this property. The pre-arrival registration was so easy and efficient. The guest portal to accommodate my needs during stay was the cherry on top! Dyson products available upon request?! I was in cloud 9! I was able to request the Dyson airwrap! That was one of the best luxury options you can get from the portal. LeShawn (I hope o didn’t butcher his name) who welcomed us upon arrival made us feel the southern hospitality.He gave us a quick history of the mansion (which we didn’t get the first time we stayed here). The place is remarkably cleaner this time and the wide array of breakfast selection is so much better than before. The water pressure has definitely gone up a notch since we last stayed here. A lot of improvements since Feb 2024. Also,I wanna add how nice the cleaners were. I also wanna add the Italian toothpaste,warm robes,silk bonnet,mouthwash and the viennese coffee was perfect! Unlimited snacks and drinks too! I can’t wait to come back to New Orleans! I’m claiming this hotel my home in NoLa. What a wonderful stay!
Bea Erika
Bea Erika、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月25日
Väldigt trevligt hotell men frukost var ganska enkel ur europeisk perspektiv
Ulrika
Ulrika、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月21日
Valentino
Valentino、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月20日
Hanging out in the Big Easy!
James
James、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月20日
Greg
Greg、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月20日
Bridget
Bridget、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月17日
John
John、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月17日
Beautiful old mansion.
An absolutely beautiful old mansion! We were greeted with a nice bottle of wine in our room. Water and soda available either in our room or the main kitchen. However, our TV remote didn’t work and it took them 24 hours to replace it. The area rug in our room was gross. Easy to replace I would think along with the rug in the main hallway, you had to lift your suitcase over the edge of it. A very convenient location and just a short walk to bourbon st. I would stay there again.
Connie
Connie、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月16日
Relaxed
My stay was very nice in a peaceful neighborhood and convenient to places I wanted to visit. I’d definitely stay here again.
Dr Randy S
Dr Randy S、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月15日
Beautiful room and helpful staff
Fantastic property with a lot of history. Really enjoyed our stay and felt like the staff cared about our experience.
The only negative feedback I have is we stayed in the room in the pool area and at one point the lobby door was locked and the pool room was locked so from what I could tell we were effectively locked into our room and pool area. Thankfully someone was in the pool room/breakfast area and unlocked it for us. Had nobody been in there I would have been late for photos for my brother's wedding. But I think it was genuinely an accident.
Also there were no bottles of water provided. In a city that has water boil advisories I don't care to drink tap water. Even if I had to pay for them I'd be happy but they had literally none on the property. I had to walk to a convenience store about 8min away at midnight to get some water. Our fridge had sodas and sparkling water but I would much rather have normal still water even if it was Kirkland brand.
That said, I will stay here again. The "negative" feedback is mostly my hopes that the management will see it and make adjustments. My brother who visits NOLA very often and always stays in an Airbnb came to our hotel room while his bride was getting married and was shocked by how nice it was and how little we paid and said he'll be staying at Melrose next time.
Stay here, but unless things change grab some waters first!
Gregory
Gregory、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月14日
Sleepless in N.O.
The room I was in was very nice and big. The problem was that it was in a separate building behind the main mansion building. And I was on the street level.
There was a door 5-feet from my bed that I thought was a closet door but was actually a door to the street. And New Orleans is noisy and has foot traffic all night. When I realized the situation, I was a bit shook up. I did not fall asleep until all the street activity and talking stopped around 3 am. I did not feel completely safe and was not the room I would stay in again. But the people in the main house were nice and friendly.
Steven
Steven、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月10日
Joseph
Joseph、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月1日
Perfection
It wa so stunningly beautiful!
Chelsea
Chelsea、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月28日
Avaliação mediana
Hotel confortável. Os atendendes foram bastante prestativos e atenciosos.
A reposição dos itens de consumo (sabonete, shampoo, café, etc) só aconteciam sob demanda.
O local do café da manhã não tem espaço para todos os hóspedes, assim como talheres.
O hotel oferecia refrigerantes e água na copa, todavia os mesmos não eram repostos quando terminavam.
宿泊されたお客様
7 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月12日
It was ok type of place to stay
Staff was loud in the early morning just about 05.00, Lamp was broken in the room. Cleaning staff dont speak english if you put the "make my room tag" they wont clean because they dont understand the meaning of it.
Karam Singh
Karam Singh、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月10日
Highly recommended
Good location, colonial style building,very friendly staff, excellent breakfast
Yacob
Yacob、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月6日
Charming getaway
I love traveling places that feel like a step back in time without losing modern day necessities. The mansion has been well maintained. It was such a tranquil, relaxing experience. The staff goes above and beyond to make sure all your needs are met. Brian was great! He greeted us upon arrival and made sure our room was setup to our liking. Later in our stay he checked in again to make sure we were still satisfied and didn't need anything. Although the location is not in the center of action in the quarter, it's a short walking distance to everything. I love being tucked away when I don't want to be right in the middle of the action. I'll definitely return for my next trip to NOLA!
Nikki
Nikki、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月6日
Absolutely loved staying here. I decided to book an extra night just because the service and comfort was amazing.
Gabriela Perez
Gabriela Perez、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月5日
Beautiful mansion and hosts were caring.
Judith
Judith、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月30日
Definitely will stay here again in the future! The staff was above expectations, room was phenomenal! Wish my time hadn't been so packed I couldn't enjoy my room more!
Dana
Dana、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月29日
The mansion is beautiful but the room we stayed in was noisy and bright. We could not sleep with how bright the room was and around 1a a motorcycle with a stereo rolled by and it woke us up. We eventually left for other accommodations in the middle of the night.