Stayed for three nights. Very helpful front desk staff. Welcoming and took the time to answer questions. Compact room, but had everything needed.
Breakfast was ok.
Jeannie
Jeannie、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月9日
Melanie
Melanie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月9日
Reservation was cheated at Check-in
I booked and paid for a Superior double/twin room. At check-in I was assigned a Standard twin room. I spent hours talking to the hotel manager and Hotels.com agent. Both pointed their fingets to each other. At the end I paid for the price of a bad business deal and stayed 6 nights in a tiny cramped room that has a wet shower. The agent felt sorry and credited 10% of my payment to my account. The manager said:- 1) Superior room is for 3 persons so I didn't need one. My daughter traveled with me. 2) Double room is for husband and wife only. So my daughter and I were assigned to twin room. 3) Reservation details on my Hotels.com invoice stated Superior double/twin room but has no photograph of the room booked.4) All their Superior rooms were occupied so he couldn't show me the layout of a Superior room. #4 statement was a lie because both in Hotels.com and Center Hotel Klopp websites showed Superior rooms were available. I will never stay in all the Center Hotels in Reykjavik. I will also reevaluate my membership in Hotels.com after joining for 15+ years. It was a terrible and expensive trip. It was a very frustrating and disappointing way to start my European Christmas vacation. Oh, the hotel serves same breakfast items everyday. So after 3 days my daughter said That is Enough!
宿泊されたお客様
6 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月8日
Will book again.
Centrally located just a few minutes from everywhere. Room was comfortable, service was amazing and so friendly.
We would happily stay again.
Kim
Kim、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月6日
Cosy, friendly hotel in excellent location
Super helpful, friendly service, excellent walkable location, very cosy, comfortable room. Not overly spacious but comfortable. Very good breakfast.