On arrival, we were made to wait quite a while as the two members of staff at reception dealt with a complaint from another guest. I couldn’t understand why one of them didn’t greet me and help me with check in. It was very poor customer service and annoying after a long journey. The room was comfy and well equipped with some lovely touches (white company products, fresh milk, cooled water) but the bathroom was really quite dirty (see photos) and run down. Breakfast the following morning was lovely and the highlight of our stay. All the staff we encountered in the morning were helpful and friendly.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月21日
Adam
Adam、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月18日
Except service amazing breakfast.
Loved the milk and water machine that was absolutely fantastic
Thomas
Thomas、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年1月13日
Highly unsatisfactory room condition
The heating in our rooms didn’t work. They took ages to come and check it out by which time 2 of our kids - one who is a baby and one who was ill - had fallen asleep with jackets and towels on them to help keep warm.
They didn’t make much effort to fix it beyond checking we’d turned the radiator in correctly. Instead they brought us electric heaters. Made half the room uncomfortably dry and warm while the opposite side of the room remained cold.
In one room the Bathroom sink wouldn’t drain and in the other room the shower drain was extremely slow to drain. We kept turning off the water to give water time to drain/ precent it from spilling over. After reporting it someone apparently came to the room to have a look at the blocked sink but by this point we were all just using that shower in turns so they couldn’t access the bathroom- so they left and didn’t return. When complaining to the staff they were understanding and apologetic but made some strange comments like “some people just don’t turn the thermostat on” (it’s not hard to work a thermostat especially when there are clear instructions right above it). or “that’s the new wing so I doubt there’s issues with the heating there”…(new or not..I’m in it and it’s freezing). and no one actually resolved any of the anctual issues.
Zahira
Zahira、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月8日
Rachel
Rachel、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年1月5日
All good
M
M、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月31日
I had a live chat and a phone call to confirm the spa was included and we had to pay £30 on arrival. The room wasn’t 100% clean and smelt a little damp and we had no dressing gowns in the room we did advise the receptionist
Sam
Sam、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月29日
Donna
Donna、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月24日
Kudakwashe
Kudakwashe、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月21日
Average and in need of updating.
The hotel needs updating. Some fresh paint in the corridors, replacing worn and torn lampshades plus wiping dirty tables in the bar.
We weren’t told by Hotels.com when we booked that the Spa was not included in the price. Had we known we would have booked another hotel. The Spa cost us £30 to use & whilst the pool was good the communal areas needed cleaning. The young staff were too busy chatting about Christmas to notice spilt drinks on tables that needed cleaning in the Spa reception.
Alexa
Alexa、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月11日
Lovely time in Knutsford
stayed at cottons for a wedding and it was a lovely experience. only complaint was our room service breakfast made us quite ill and was not too tasty, but other than that and no late night food options at the hotel, it was such a great time. lovely room, comfy bed, great space.
Melissa
Melissa、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月8日
Jose Jovito
Jose Jovito、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月7日
Very good hotel
Nice comfy hotel
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月6日
Overnight stay
Nice bedroom. Bathroom refurbed, lovely shower but the towel rail didnt work and neither did the sink plug, so you couldnt fill the sink.
Cleanliness would have been a 5 but for lots of beer bottles left by the water/milk station on 3rd floor when we checked in about 3.30.
Breakfast was excellent, as were all the staff we met
William R
William R、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月3日
Nick
Nick、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月1日
Great trip
Large hotel which was full due to functions , but can’t fault it .
chris
chris、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月27日
Awesome stay! Will be back 😊
Dominik
Dominik、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月23日
Cold welcome
The room was freezing cold at arrival, the heat was not on!