My room kept flooding from the shower, they just kept sending maintenance to “try” and fix the problem. Wouldn’t move me to a new room, I was very annoyed. I normally take multiple showers a day but had to scale back due to the problem! Also the food here wasn’t the best I should have went back to where I stayed before . I won’t ever stay here again
DaKeya
DaKeya、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月28日
Robert
Robert、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月27日
BEST GETAWAY
PERFECT WEATHER, GREAT HOSPITALITY AND THE FOOD IS GREAT AND DIFFERENT VARIETY
Sergio
Sergio、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月28日
Bad customer service
It was the worst experience… we bought return taxi from airport so when it was time to leave our taxi couldn’t come inside the property cause of taxi union. We had to walk almost a mile to come outside to get our taxi in scorching heat with all our bags. The worst customer service experience ever in my traveling life. The shower in my kids room was flooding everyday and food was not good. Never recommending grand fiesta Americana to our friends and family.
Jaspreet
Jaspreet、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月5日
Courtney
Courtney、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月4日
Anya
Anya、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月2日
Hotel and staff are excellent. My room could have been a little cleaner, but overall I had a great experience.
Christopher
Christopher、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月2日
The food and beverage options were great for an all inclusive resort. Liked the view and private beach. The pools were clean.
CAROLINE ICHIN
CAROLINE ICHIN、3 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月2日
I stayed in a club room. The club lounge had very limited food options, but good top shelf alcohol. The service at the club pool was great. Food options were boring - bland and mediocre quality…very disappointing. Room service was excellent. I had a bath in my room but couldn’t use it as the bath plug didn’t function…despite reporting the issue twice. No reassurance that it would get fixed…and it wasn’t. I had to navigate the hard sell timeshare at check in, but if you can get through that without signing your life away you’re good to go!!!
Deborah
Deborah、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月1日
Beautiful property
Karen
Karen、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月30日
Al principio hubo mal entendido pero al final todo estuvo muy bien
Catalina
Catalina、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月30日
Muy bien , excelente atención
Javier
Javier、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月29日
Sandra
Sandra、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月29日
Joshua
Joshua、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月29日
DO NOT BOOK through Expedia!!!!
Horrible experience, wasted a whole vacation day for my family and I’m still dealing with this terrible situation.
I just got back from Cabo. We booked a package deal through Expedia for resort (Grand Fiesta Americana) plus flights, and the deal included $500 resort credit, PER STAY. This extra credit option made me choose Expedia vs other options, and I unfortunately regret this decision so much.
The deal stated that we get $500, per stay. There was no language to specify rules or restrictions. Nonetheless; during my stay I chose not to spend any of this credit on days 1 through 3. On day 4 I used my whole $500 credit on spa and a steak dinner.
On the last day of my vacation, I went to the front desk to print out my statement in preparation for early check out the next morning. This is when I learned from the staff that the credit deal is $100 per day for a total of $500 which means that I would owe them $400. I showed them my booking confirmation through Expedia which clearly didn’t state any of that and the hotel management couldn’t care less. They basically told me to figure it out with Expedia. So here I am on vacation with my sister just calling Expedia repeatedly to explain the situation and ask for help. Instead of getting any meaningful help, Expedia representatives kept telling us that they are having system issues and dropped our calls. We never got this resolved and just wasted our time. Never again. Terrible experience.
Sally
Sally、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月28日
Shirika
Shirika、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月28日
Martha Susana
Martha Susana、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月27日
Good property for the family. Smaller than Cancun and staff also less friendly. Watch out for your stuff by the pool, ours got taken and given away to another family while we were in pool.
Carlos
Carlos、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月27日
The views are incredible! The room was nice and clean. The staff at all the restaurants and bars were great! We didn't have the best experience with housekeeping staff, and the food was just "ok", but would stay here again.
Stacy
Stacy、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月26日
Loved our stay here and the staff were wonderful. Will come again.
Timothy
Timothy、6 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月25日
Check in process was too long and drawn out
OLAYINKA
OLAYINKA、4 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月24日
My kid likes the pools
Muyao
Muyao、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月22日
We enjoyed the hospitality of the resort staff, but every time I turned around they were concocting some way to get out of a deal or promotion they promised us. That was frustrating but it didn’t completely take away from the relaxation and fun times we had with friends. The breakfast buffet was great and several other restaurants were pretty good. I definitely feel like 5 nights is plenty.
I do not recommend the Peninsula restaurant and the Italian restaurant is just ok.
I recommend upgrading to the Grand Club if you can. It’s worth every penny to use the lounge and have a nice big room.
Marah
Marah、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月21日
the food is outstanding. its unbelievable the food they offer at an all inclusive. the staff is so caring and kind. and its just a beautiful resort. the spa was absolutely gorgeous, i was extremely impressed.