I understood that check-in was at 4pm, but I was scheduled to arrive at 1pm and leave my luggage at the front desk.
However, the woman at the front desk said, ``The porter isn't here at the moment because he is having lunch. Check-in is at 4 o'clock.'' At a loss as to what I should do, I asked again about my luggage, and she yelled, “The porter is not here. That's what I said!" In the end, she got angry and said, ``I'll take care of the early check-in procedures!'' and she did so. She went to look in the small room to see if there was a place to store my luggage, but she didn't try or say anything else.
Deciding that we didn't want to talk to her any further, we decided that a nearby hotel in the same group would do something about it, so we carried our luggage and went to the hotel's porter.
Whether the porter is at lunch is a matter for the hotel.I was shocked that we, as guests, were not able to receive the service that we normally receive at any hotel, such as having our luggage stored. Later, when I saw the front desk staff smiling and talking with other customers, I wondered, ``Did they treat me like that because I'm Japanese?'' and I felt sad.
There were no other issues with the cleanliness of the room, the friendliness of the cleaning staff, the breakfast at the hotel, etc., but her words and actions.