Hotels.com post listed their pet fee for $10/night but I only found out that it was $25 after I paid the reservation. So I paid $30 extra for 2 nights.
The white old guy staff is very arrogant. Just because I had to repeat what he says coz I didn't hear it right, he treated me like I'm a dumb person. He probably thinks too highly of himself that much. I asked if he can honor the $10 pet fee posted in hotels.com but he told me to ask the manager the next day since he has no control over it. But for sure he knows I won't get a refund.
I talked to the middle-aged female manager the next day and she offered no help as well. She said that it's hotels.com's fault for they've changed their price. She pointed that fees on the wall. But I only found out about the higher pet fee after I paid for my reservation.
I told her that they need to update their pet fees in hotels.com and she said that it's not their fault even though the app only shows whatever info they've been given. She has no sympathy and lack any kind of care for customers. She's arrogant too.
Maybe this hotel's staffs are having a bad day.
I thought Super 8 being under Wyndham will be better than Motel 6. But nope. We always stay in cheap motels and this is the worst customer service, dirtiest and most sketchy place.
Bathroom ceiling has water stain. Light fixture is rusty. Front door light is going out.
Floor is full of soil. Linen is worn out. Hallway floor smells dog pee. It's like a squatters' area.
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月25日
Huyan antes de que sea tarde
El hotel es un asco…huele a hierba por todos lados, los muebles pegajosos, las camas horribles aguadas, el servicio pésimo… le sacaron copia a mi tarjeta de crédito y identificación sin mi autorización … ademas de pagar un depósito de 150 dólares por un cuarto que no vale ni 10 dólares.
La tele no servía,
Decía claramente que incluía desayuno… saben que es el desayuno!… una botella de agua y un pan empaquetado ..y los tienes todavía que ir a pedir a recepción.
Voy a hacer lo posible para que me regresen mi dinero
Carlos
Carlos、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月25日
Never again
The toilet was permanently stained from not being cleaned the mattress had a permanent crater in the middle of it there was dust all over the countertop was all sticky
Kris
Kris、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月22日
Roselynn
Roselynn、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月20日
Dont exspect a breakfast
When afverticibg breakfast i would exspect more than paper bag with 2 small muffins , a small yoghurt and a bottle of water…
That aint breakfast …
MARTIN
MARTIN、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月19日
Jose
Jose、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月18日
Ivan J
Ivan J、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月14日
It was good.
Revington Babu
Revington Babu、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月8日
Deposit wasn't conducive to the state of property.
Mary
Mary、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月7日
Wendy
Wendy、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月7日
Darren
Darren、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月7日
Hotel room was satisfactory as far as being clean. Price is high for what you get. Very few available outlets. I use a cpap machine and it was a real challenge.
Kevin
Kevin、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月3日
William
William、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月1日
Terrible service
Mario
Mario、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月29日
Derrick
Derrick、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月22日
David
David、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月22日
Avoid at all costs. Stay anywhere else.
Absolutely terrible. Avoid at all costs. We checked out 15 minutes after checking in. Dilapidated floors, broken doors, worn out mattresses, and just dirty. Extremely dissatisfied.
Devin
Devin、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月19日
Dirty and smelly
I stayed one night while a family member was in a nearby hospital. The room was smelly and dirty. The tile floor is filthy. The A/C unit is full of crud. The bed was comfortable but the sheets smelled musty. The bathroom had hair in the sink, dried toothpaste spit on the faucet and someone spilled coffee down the wall and it was still dried there.
The granite countertop is cut in such a way if you sit up straight on the toilet it hits you in the back.
They charge a $150 deposit which they will refund in 5-7 days if they don't smell smoke in the room. Sadly, smoke would probably smell better than the musty, body sweat odor in the room.
I will not stay here again.
Wendy
Wendy、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月12日
Don’t stay here
Room is dirty, I found a roach in the drawer, nights stand and dresser were filthy and sticky! Highly recommend it being shut down!