Great Customer Service. They cleaned our rooms daily, which was awesome!!!
Jaclyn
4 泊の家族旅行
10/10
宿泊されたお客様
4 泊の家族旅行
6/10
The hotel is definitely overrated
The room is in a poor condition
I have told to four separate employees about what is broken in the room (the door of minibar and there is no way to operate the reading light) all said they will take care of it
Well guess what 5 days later nothing was taken care of!
Very arrogant staff with no reason
Stay Actoss r the street at Tempo by Hilton much better service and rooms!
Assaf
1 泊の出張
10/10
Amazing 1 minute walk to Times Square. All staff inside and out front are amazing and go above and beyond. Frankie (Door Ambassador)was absolutely fantastic and always very friendly and helpful. Would absolutely recommend staying here 100%
Shivorn
1 泊の家族旅行
10/10
The location could not have been any better.! It was amazing to be right in the heart of Times Square, Broadway, multiple metro stations, and close to Central Park. Everyone who worked there was welcoming and helpful.
Christine
4 泊の家族旅行
6/10
Pros…Very clean! ALL the Employees were exceptional!!!! Beds were comfortable! 16th floor housekeeper was amazing! Shower was great! With good pressure.
Cons… Only One hook for bath towels (with three women that was awful) No drawers to put clothes in, so we had to keep everything in packing cubes and suitcases!! REALLY small closet! Needless to say our room felt messy having suitcases, packing cubes and toiletries all over!!
Rooms are small and with the lounge chair and a desk chair it made it smaller!!!
The power strip at the desk did not work!! Room needs more plugs by the beds! The refrigerator was full of drinks to buy but there was no room in to put our food and drinks!!
Jonel
5 泊の友人との旅行
10/10
Was there for a leisure trip. Got upgraded due to Marriott status which was nice. Employees were very helpful. One drawback was how insanely expensive things were, but it was New York City and that was expected.
Omayra
1 泊旅行
8/10
Manoj
1 泊の家族旅行
10/10
John
4 泊の出張
10/10
My experience initially when trying to check in was horrific because I was behind parked Cara that were not moving. I finally got out of my car trying to see what was going on and the guys outside were amazing helping me get my bags out of the car. I was so thankful. From that moment on the staff was phenomenal and really made me feel so very special. The desk the team that takes your bags up to your room then down when checking out the Bartenders. All were outstanding! I would recommend this hotel to everyone but be prepared to pay for parking!!
Terri
4 泊の出張
10/10
Tina
2 泊旅行
10/10
Emmanuel
5 泊旅行
10/10
Travis
7 泊旅行
8/10
Our window was to a street where there was construction going on. Not the best views of time square like described.
Maria L
3 泊の家族旅行
10/10
This hotel has a DJ in the living room bar area. He was lit, the night time there was lit, and the drinks were great. The staff was amazing not a bad encounter the entirety of my stay. When I go back to NYC, this will be my spot again.