The room was musty the whole time. Smelled like cigarettes and pee. Human pee.
Also, rennovations going on on the third floor. That's just fine, but did you really have to put us on the second floor where they are doing work right in the room above us at 8am every morning.
Vincent
Vincent、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月23日
Worst customer service ever
The hotel was going through a renovation on the floor above my room. Construction work going on all day every day of my stay. Construction workers broke a water pipe and it flooded my bathroom. Also, the hotel was without water. From 12-5 on Sunday with no advance notice, even though there was supposed to be no construction going on on Sunday. Also, I was told they were not gonna warn honor my Hotels.com reservation for one of the days of my stay. Said that it was not a guaranteed reservation. I was also charged more than the reservation rate.
George
George、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月21日
Jeffery
Jeffery、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月2日
Great place to evacuate to
Melissa
Melissa、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月30日
Only downgraded grounds etc because post Helene were not totally "put back together". I'm sure it will get there as time and staff allow. The pool was not functioning - again the storm. But the staff more than made up for the deficits!
宿泊されたお客様
3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月30日
Melissa
Melissa、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月25日
William
William、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月22日
This was our first time staying here and everything was great. All of the staff we interacted with was very polite and helpful. We will definitely stay here again!
Joseph
Joseph、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月20日
Brandy
Brandy、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月20日
All was fine and the room refresh is very nice. Just very noisy hvac and when hvac was off the street noise was loud even as a guest on the 8th floor. May need to consider upgrading windows.
Beth
Beth、4 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月19日
Joaquin jesus
Joaquin jesus、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月15日
The staff was very friendly. Especially Nancy. The room was spacious and i loved the balcony. Many food options nearby and a great shopping mall across the way.
Chrystal
Chrystal、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月15日
Awesome stay. Hubby was happy!
The room was clean and sanitary. The service was great. The breakfast was good. Our iron leaked, bad, and the outlets didn't hold the plugs we used. We are looking for the residence inn in Tenn at Dollywood. Another great trip to use residence Inn
Cheryl
Cheryl、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月13日
Check in management and morning management were excellent customer service
chris
chris、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月11日
John
John、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月10日
Parking
chastity
chastity、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月10日
Leaking shower and wet areas of carpet near A/C unit
Zachary
Zachary、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月9日
MIKE AND KIM
MIKE AND KIM、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月8日
I wasn’t aware that the property was under construction. You should note that when booking a room. Needs updating. First time I e been disappointed with Expedia.
Bartrice
Bartrice、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月8日
Awesome front desk staff! Awesome experience overall. Thanks!
Danyelle
Danyelle、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月8日
Better places for cheaper are available
Chip up furniture and bath tub. Weird smell in the room. And the front desk guy was a dick. Never again
Jimmie
Jimmie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月8日
Gave wrong hotel and took me an hour to find the the right hotel in Florida, Marriott hotel
David
David、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月4日
Probably will not stay again.
We reserved a room with the intention of getting ready before our event. The check-in time was advertised as 4:00. We ended up going to our event at 5:05 and the room was still not ready. The gentleman at the front desk could not get in touch with housekeeping to get an estimate as to when it would be ready, so we ended up taking all our stuff with us, and leaving it in the car.
The hotel is undergoing renovations and is understaffed. There is limited parking. The shower was leaking all night long. The hotel is clean and located close to the stadium.