Trip was good. Communication could be better. First we were told our key card was our fast pass for Universal Studios…..only to find out later this did not include Epic Universe. Then we were told a shuttle ride to the airport was included only to find out this is only the case if you made reservations through the hotel directly and not through Hotels.com. We had to pay for a ride.
Angela
Angela、6 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 28 日
Susanne
Susanne、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 5 月 17 日
shan
shan、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 16 日
Unhappy
Supposed to be a suite, it was not. Forced to go to a handicap room. Was supposed to have unlimited express passes for Epic, it was not. Was supposed to have early entrance, but it was not for Epic. Worse most stressful vacation I ever had!
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 12 日
Samantha
Samantha、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 4 日
Amazing stay
We stayed for one night to get fast passes and upgraded to club level, every aspect was well worth the money we paid. Beautiful hotel and probably the highlight for the kids was the night time movie in the pool.