I had a great time staying this hotel. This is my first trip to china,but all of the hotel staff spoke good English to communicate and I had a no problem what so ever. Only one thing that I had a problem with is that getting a taxi around here is very very hard.
The hotel check-in process took an excessive amount of time, which was quite inconvenient. We were a family with kids, and despite requesting adjacent rooms, we were assigned rooms on different floors. After making several requests, they eventually offered us a third room, but we had to wait an additional hour until 7 PM to receive it. The check-in staff did not seem adequately competent, and they provided no information beyond handing us the room keys.