Hôtel avec peu ou pas de service chambre non faites vieillot petit et peu confortable et accueil personnel très moyen
Stephane
Stephane、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月14日
wen
wen、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月13日
Very Nice Location at Affordable Price
It is nice, clean, and beautifully located in Waterton Park. The affordable rate at a wonderful location. We love everything in this hotel. The only problem is a small maintenance issue with the shower drain which clogs, it needs a plumber or a utility guy to fix it but besides that everything was perfect!
Pantaleon
Pantaleon、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月10日
Art
Art、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月9日
Nice location ! Mattress was way too soft and worn, slept on an incline
Tess
Tess、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月7日
Love the location!
Waterton Lakes Lodge was a pleasant surprise. It is more of a motel style accommodation than a "resort", but we anticipated that. The location is perfect! You can walk to the waterfront at the International Peace Park or to Cameron Falls. We walked to dinner at the pizza place right behind our cottage. Very nice place.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月7日
The mattress was a little bit worn out but otherwise we liked it . thanks
Katalin
Katalin、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月7日
This lodge is exactly what we were looking for. It was clean, quiet, and easy to access in the town. Our room had everything that we needed. Ignore the comments about how to rooms need to be updated because it's a lodge, not a hotel- the room aesthetics fit the vibe of the town. We would definitely stay here again.
Tristan
Tristan、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月6日
Carpet was dirty
jaswinder singh
jaswinder singh、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月5日
This property was right within the town. Everything was within walking distance. The lodge rooms were cozy and comfortable. Enjoyed our stay.
Liz
Liz、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月5日
The property is well located and the whole area is easily walkable. Lots to see and do in the area. The property itself is ok - a little run down. But the checkin and check out was problematic. We had a 4pm check-in time but when we arrived they kept telling us "just a few more minutes". An hour later we finally checked in and got to go to our rooms. Everyone was very nice but it's not clear why the rooms weren't ready by 4 if check out is at 11am. Check-out was a mess too. I dropped off the keys (they still use metal door keys) and spoke to the nice person in reception. I dropped them off 2 hours before checkout. I assumed that would do it. But later I received two $52 late check out fees for our two rooms, and a message on my voice mail (which I couldn't check until much later due to lack of reception in the park). They didn't know we had checked out! After calling back and being on hold for 10 minutes, I was able to explain the situation. They did reverse the charges but of course those should never have happened in the first place. Everyone who works there is very nice but I got the feeling they weren't experienced or perhaps the manager wasn't really on the ball with the room turnovers and how reception should be managed. Due to all the hassles I probably wouldn't stay there again. The rooms themselves were fine - nothing special. The rug was stained but I guess that is to be expected in a national park where people are hiking a lot.
Jennifer
Jennifer、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月4日
Jianni
Jianni、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月4日
This was the first time visiting Waterton. We had a wonderful time, the only thing wrong was the village is closing up for the winter, so wished we came a week earlier.
Randal
Randal、2 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月4日
Douglas
Douglas、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月3日
The place was nice and close to all restaurants within the village.
Lily
Lily、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月3日
Varun
Varun、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月3日
Needs an update
Jarrod
Jarrod、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月3日
Lee-Ann
Lee-Ann、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月3日
Could be a great place if….
This hotel is adequate but is in need of an update. The staff could use some training in being friendlier and not treating guests like they’re an inconvenience. We’re paying good money to have an enjoyable vacation and have a right to expect good customer service and to feel welcome.
The buildings are starting to look dilapidated. The room was clean, but the entrance to our building was filling up with leaves and none of the staff lifted a finger to clean up the leaves that were being crushed and tracked into the common area.
The room did not contain any cups suitable for use with the coffee maker, so we ended up using the plastic cups from the bathroom. The tv service is slow, troublesome and largely useless. It would be nice to have smart tvs so that we could connect our own devices to it and stream from our phones. You have to use your own phone to contact the front desk if you need anything.
The restaurant was good and reasonably priced for the area. I would dine here again even if I wasn’t staying at the hotel. The wait staff needs to improve their customer service skills. Being short staffed is no excuse for being snippy. A certain amount of grace under pressure is required to make the experience enjoyable for the guests.
The location of the hotel is perfect, the beds are super comfortable and the shower was excellent. But it’s time to reinvest in the place and make it nicer.
Jeff
Jeff、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月3日
wei
wei、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月3日
Jacuzzi jets were not working. Bit disappointing to run a tub and find not working…