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A very unfortunate experience, the WiFi did not work, the A/C did not cool and worst of all, the staff, mainly the concierge, was completely indifferent about providing quality customer service. We spent 15 minutes speaking to him while he was supposedly looking for a Chateau reservation when we realized he was actually printing an invoice for another client. Extremely disingenuous, will not recommend this hotel to anyone or stay here ever again.

SUPERB Hotel!! The best location in St. Emilion - Pomerol. So peaceful and Gorgeous! Internet is slow due to eco restricted zone.

Chateau Hotel & Spa Grand Barrail is a wonderful place to stay in Bordeaux. A lovely combination of historic and new the accommodations are nice, and the staff are AMAZING! A traditional European breakfast is served in the mornings and for dinner the restaurant is really lovely with delicious food. The terrace is a great place to sit in the evening and have a glass of wine while looking out to the vineyards. The hotel is about 7km from the charming town of St. Emilion which perfect and is well located to easily get to many of the other Chateaus. We would go back!

Beautiful property but we had no air conditioning the first night and the room was humid. The hot tub is only open until 7 pm. They failed to realize I had prepaid for breakfast and charged me extra for it. This was annoying on my bill at check out!

Location is perfect. Grounds are gorgeous, chateau is gorgeous, food is excellent, staff is attentive and responsive. We only had one problem: the wifi in our room was spotty and one of us had to work so it made that part more time consuming.