Don’t recall booking an accessible room. Because of the adapted accessibility the shower wasn’t great. Wouldn’t have been perfect if not mobile but would have preferred a better shower that would have been in a room that wasn’t adapted for accessibility.
Jonathan
Jonathan、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月18日
Average stay
Nice hotel, however the receptionist level of customer service weren’t great. Talked at you at check in, with no smiles, when entering or leaving the building they don’t look up to avoid welcoming you. Our room was only made up for 2 not 3 so we had to request an extra bed, however the rest of the amenities in the room only catered for 2 - ie 2 coffee cups.
When leaving the access code provided didn’t work so we had to go back and park car, walk back to the hotel and get a new code and walk back in the ice.
I just felt the staff could make an extra effort
helen
helen、1 泊の家族旅行
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8/10 (とても良い)
2024年11月17日
Too noisy at night
Lovely room, great breakfast but there is a background noise that you don’t hear during the day that is so loud during the night, couldn’t work out where it was coming from. Putting in ear phones didn’t drown it out until I put some music on.
Helen
Helen、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月14日
York break
Perfect location, lovely friendly reception, hotel modern and welcoming great value for money will use again
Tracey
Tracey、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年11月13日
Katie
Katie、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月9日
宿泊されたお客様
1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月9日
First stay here of many to follow
First time stay at a Novotel. If they are all as good as this one then I will be using this brand much more frequently.
The staff were polite friendly and helpful, the foyer is large and well presented.
I stay away at least 30 times a year and there are some things I always look for in a hotel obviously cleanliness is at the top, a decent size room with usb connection ports is good. The TV in this room was a good size, but I often prefer to use a tablet. Wifi was certainly quick enough for my small needs. I was not gaming.
The bed linen was decent and the bed was an excellent foam mattress, the pillows were only OK. Another thing I think all hotels should fit are soft close toilet seats as there is nothing more annoying than one slamming down next door at stupid o' clock in the morning. Soft close seats are fitted here.
As for the hotels location to York centre for us it was perfect. A 15 minute stroll along the river into town.
Parking was perfect too and £16 for 24 hours in York is reasonable.
We will be using this hotel again.
Dave
Dave、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月9日
Gary
Gary、3 泊の家族旅行
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8/10 (とても良い)
2024年11月6日
Steve
Steve、1 泊旅行
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8/10 (とても良い)
2024年11月5日
宿泊されたお客様
3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月4日
Ian
Ian、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年11月4日
We were celebrating my Husband’s 60th Birthday, and were given the lovely surprise of an upgrade plus a welcome treat in our room. It’s good to see the Hotel is continually improving the look of the Hotel by upgrading the flooring and extra new touches at breakfast. Big shout out to Rekah a staff member who is so welcoming.
宿泊されたお客様
1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月4日
The staff were amazing. The hotel was just fabulous (especially for the money) and within perfect strolling distance to the Barbican. Would definitely stay here again.
宿泊されたお客様
1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月3日
Great hotel
Great stay, stayed here before fab location.
Staff were friendly, polite & helpful. Room spotless. Food good. Would stay there again
Lorraine
Lorraine、3 泊旅行
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10/10 (最高に素晴らしい)
2024年11月3日
Great hotel
Great location. Room was very clean and a good size for 4 of us. Food was excellent and staff very friendly and helpful
Christy
Christy、3 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年11月2日
Rachel
Rachel、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月1日
Victoria
Victoria、2 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年11月1日
Anna
Anna、1 泊の家族旅行
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8/10 (とても良い)
2024年10月31日
Would stay again
Very nice clean hotel. Conveniently located for walking into city centre and excellent parking facilities for a good price, including plenty of EV chargers.
Kristin
Kristin、1 泊旅行
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8/10 (とても良い)
2024年10月29日
scott
scott、1 泊旅行
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8/10 (とても良い)
2024年10月29日
Convenient for visiting York
Very convenient location for visiting York. The rooms are clean and comfortable. Electric chargers for EV
宿泊されたお客様
2 泊旅行
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10/10 (最高に素晴らしい)
2024年10月27日
David
David、1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月21日
Great Hotel
Clean, modern and very friendly and helpful staff. Good car park as well!