When we arrived, the rooms were not ready due to a short staff situation. We were pleasantly asked by Stephanie to wait 45 minutes, with a nice suggestion for a children's park nearby. When we returned, one room was ready, but the vacuum cleaning wasn't good in it. As a result, Marie gave us an upgrade for both rooms, which was marvelous. We swam in the pool, which is somewhat aged. The laundry room door had an "out of service" note. The ice machine did as well, but Marie had some bagged ice to offer us, which we truly appreciated. No continental breakfast, we found out. The staff (Marie and Stephanie) were as pleasant and helpful