Check in was at 4. We tried to check in at 330. We did not get our room until 530. This made us very late for the event we were attending. The lobby was filled with people waiting on rooms. The room we asked for was unavailable. The room we received was apparently an upgraded room that the blinds would not close all the way so as soon as the sun came up we were up. The bathroom had a leaking pipe in it as well. The bed was hard as a rock.
Edwin
Edwin、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月12日
Employees Need Training on what a customer is!
What a nightmare! Upon checking in there was only one associate for a high volume weekend. Cody Johnson in concert ahd Cowboys game. The line was so long. None of the rooms were ready at 5 pm!!!! 5 pm!!!! The worst part is that the hotel couldn’t care less. I was shocked. We booked a king room and were offered a double bed room but with no discount. The associate was firm with this. Overall the property was nice and convenient but the lack of service and the non customer focused approach would keep me from staying her again.
Catherine
Catherine、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月11日
Benito
Benito、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月10日
Did not hold our prepaid room.
They gave our room away even though it was prepaid. We got there at 12:30 am after our event and they had us drive to a different hotel 30 minutes away for a room.
Jamie
Jamie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月10日
Great stay
Was picked up at airport and driver was the friendliest guy. The service as soon as we walked in was amazing, they were quick and over the top. Will definitely stay again.
Joyce
Joyce、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月9日
Mari
Mari、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月28日
James
James、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月27日
This hotel does not have a free airport shuttle
Carlos
Carlos、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月27日
Nice location and comfortable stay. Staff are very warm and kind. Breakfast option is a bit expensive for selections.
Candie
Candie、4 泊旅行
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10/10 (最高に素晴らしい)
2024年10月26日
Kimberly
Kimberly、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月23日
Clean building as always. Great customer service
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月22日
Hilario
Hilario、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月21日
It was terrible. We had to wait 4hr passed our check in time before our room was ready
germaine
germaine、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月20日
One of the main reasons we selected your hotel is because your web said you had airport shuttle service. When we arrived I called for a ride your front desk, said it ended at 11. When we arrived I inquired about shuttle schedule to go to DFW the next morning. We were told it left here on the hour, and 30 past. I asked to get on the schedule for the next morning. We were told we did not need a reservation. We arrived in the lobby at 25 past the hour. We were then told the shuttle was running late, it would probably depart at 45 past the hour. When the shuttle arrived about 45 past the driver said he would leave for DFW on the hour. This delay caused us rush to get through security and to the gate. What actually happened you only departed the hotel on the hour, skipping the 30 past departure altogether. Very poor and misleading service. Unreliable shuttle service.
Rick
Rick、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月15日
Great stay great food and drinks at the bar/restaurant. Close to AT&T stadium.
Lucio
Lucio、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月15日
Raquel
Raquel、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月15日
Raelina
Raelina、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月14日
Barry
Barry、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月14日
Matthew
Matthew、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月14日
Carl
Carl、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月14日
Divyne
Divyne、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月13日
Great stay
Only issue, ice machine wasn’t working on my floor.