Toilet was clotted and maintained guy didn’t come until late night and when asked hotel front desk to open another room available next door so I can use the bathroom he didn’t respond but having me wait and wait until the maintenance guy arrives that was not nice. Also house keeper forgot to make bed and clean my room for a day during my stay. In addition, Mattress was like as soft as water bed so am not sure most customers would like that either.
Megumi
5 泊の恋人との旅行
8/10
Very comfortable to sleep on.
Tamao
5 泊の恋人との旅行
8/10
Akane
6 泊旅行
8/10
All staff members are well dedicated to their duties, esoecially cleaning staff. We enjoyed the stays very much.
Yoshinori
4 泊の恋人との旅行
6/10
Hiroaki
3 泊旅行
8/10
宿泊されたお客様
4 泊の友人との旅行
10/10
Aliya
1 泊旅行
10/10
Rod
2 泊の家族旅行
8/10
We went here for a family vacation for 5 days and our kids age 11 & 14 States in
Hanna
5 泊の家族旅行
8/10
Boa localização é bom custo benefício
Gean
3 泊の出張
8/10
taenam
1 泊の家族旅行
8/10
I have stayed at the Sofitel so many times and truly love the location and all of the perks of this hotel. This time was a bit different though---folks should know that their lobby is under construction right now--big time---to get into the hotel is basically just this little alley through the hotel with walls up where the lobby would be. I did not hear any construction noise but the lobby is non-existent We arrived early and needed to check our bags---apparently the room where they check bags was completely full so he just put our bags by the door and gave us tickets---this concerned me as anyone could distract him and just pick up our bags---one of which had my laptop in it--so I did decide to take my backpack with me and I was super glad I did because 6 hours later when we came back there was nobody there with the bags---we waited for like 5 minutes and then just grabbed our bags and went to our room-- but I was really glad I had not left my backpack there! We were able to take our bags and could have taken any bag we wanted with nobody there. It was all fine but just concerning. Other than that the beds are so comfortable---you can't beat this location---we did have coffee in our room every morning and the loveliest lady would bring it in for us....the staff is the BEST truly---you get the royal treatment there---love it so much and totally will stay there again when I come to the city to see shows.
Terri
2 泊の友人との旅行
10/10
CARLOS
6 泊の家族旅行
10/10
Erin schneider
1 泊の家族旅行
10/10
Great location. Very nice room. Unfortunately, the lobby is under renovation so there are no dining or drinking options.
Jonathan
1 泊の友人との旅行
10/10
宿泊されたお客様
2 泊旅行
6/10
This hotel had some sort of "computer issue" that had them suddenly overbooked. Without any prior notice before arriving, we were downgraded during check-in from our beautiful large suite to a small standard room. We had to ask multiple times for the new rate we would be paying, since the room we were in was much less expensive than the one we had pre-paid for. Finally got that sorted after much effort on our part. Had to have maintenance come up to repair the air conditioning on our 2nd night. Overall not impressed with this hotel. We have stayed here before, but will most definitely choose a different hotel next time we are in NY.
Charles
3 泊旅行
6/10
Hotel bem localizado, mas com manutenção a desejar. muito antigo e um pouco mal cuidado. Staff sem sinpatia. não merece ser classificado como 5 estrelas.