We had an enjoyable stay at the Buxton Crescent Spa Hotel, but a few simple things took away slightly from the luxurious stay we
Service: The staff were excellent—attentive and professional throughout our visit. However, we emailed the hotel with some queries when we made the booking, but our message was overlooked and never replied to. When we mentioned it at check-in, the front desk had no recollection of our email, which was slightly frustrating and not what we expected from a high-end establishment.
Facilities: The spa facilities were impressive and contributed to a relaxing stay. That said, there’s room for improvement. Cleanliness could be better—there was a noticeable smell in some areas, reminiscent of body odour and feet, which detracted from the overall experience. Additionally, the availability of deck chairs and seating was limited, which made it difficult to find a spot during busy periods.
Room: We opted for an executive room, but it didn’t feel like much of an upgrade. The linens, towels, and bathrobes all had an odd smell, and the reusable slippers didn’t appear clean. Another significant drawback was the limited hot water supply—during peak times, the shower and bath were only lukewarm, which was disappointing for a hotel of this standard.
Despite these issues, the hotel’s charm and unique setting made our stay enjoyable. With better attention to detail and a focus on guest communication, this could be a truly
