There was probably a little bit of communication issue. During arrival, I mentioned that we would like to have clean towels supplied. Later we saw the notes in the room mentioning, eco-clean of the room, i.e., between no clean and full clean. However, we only see the hanging tag with two sides, "cleaning" and "do not disturb". There is no such thing as "towels and essentials only". There is a phone number left downstairs. However, when our phone cannot make regular calls in Japan.