We were very satisfied with the room and the amenities. Breakfast was average since there was no proper cheese platter or tomatoes/cucumbers and the variety was poor. The only thing came as a shock was the very rude attitude of the receptionist on the day of our checkout. When we approached to the reception desk and asked for checkout he literally said that he was busy with something else and suggested us to leave the hotel. And then another person supposedly was the manager took us to the other side of desk and started the checkout process. I don’t know if we ever come back to stay at this hotel but as a former hotelier who worked for decades in the hospitality industry I would suggest you to train your front office staff about how to maintain a decent attitude towards the guests.
Gizem
Gizem、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月18日
宿泊されたお客様
2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月16日
Kathryn
Kathryn、1 泊の友人との旅行
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10/10 (最高に素晴らしい)
2024年12月14日
Donna
Donna、6 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月10日
Raquel
Raquel、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月9日
Excellent staff, but room was not ready
The staff were incredible and did what they could in a very busy situation, but it didn’t stop the fact that our room was not ready for the requested 2pm check in, so I had no choice but to get ready in a bathroom in the lobby for our concert. I appreciate that this would likely not have been the case on any other event (Taylor Swift) but this was a big disappointment for getting ready for the event I had travelled to see. I based my travel options on when my room would be ready so I didn’t have to wait outside or in a lobby. That part was very unfortunate.
Danielle
Danielle、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月7日
Adam
Adam、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月4日
Christine
Christine、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月2日
Perfeita.
Delcio
Delcio、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月1日
Booked for a concert
This is the second time I have booked this hotel. Great location, friendly staff, clean spacious rooms. Free breakfast is a nice bonus.
Nadine
Nadine、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月29日
Customer service was excellent from checking-in, at complimentary breakfast, and room requests. The bed was also very comfortable and the room we had was very spacious.