デルタ・ホテルズ・ビクトリア・オーシャンポイント・リゾート (ビクトリア)

Sarah at the front desk was very nice and fast at check in. She was great to deal with. Thank you

The hotel and location itself is beautiful. Our room had the best view of the city and was conveniently next to downtown. Everything was in walking distance. We didn’t really have the best service checking in. Michelle wasn’t the friendliest staff member, so it was dissatisfying, being that this was our first impression of the hotel. But we brushed it off because she might have been having a bad day. On our last morning there we stopped and had breakfast at the restaurant located in their lobby, Lure. They provided the worst service. We waited about 20 minutes for our table (The restaurant had about 4 tables at the time, so open seating throughout the restaurant) other customers became impatient and even sought out the hostess who was found just talking to the servers. Instead of seating any of us, she sent them back to the waiting area and had all of us waiting for a table. It got worse from there. The food was cold when arrived and there was food forgotten that we had to reorder. No apologies or consideration, we were not checked up on at all, and we all ran out of water at the table at one point. Couldn’t locate our server. And when we did, she avoided us. The hotel itself was great. But the service was terrible.

Extremely helpful staff, lovely views, great bar, shuttle available...great job, guys! Mike from Louisiana.

Excellent location. Clean and comfortable. Friendly staff. Would definitely stay here again!

Amazing dog friendly hotel! We had a great time and the customer service was outstanding. Very conveniently located. Will definitely be back