They forgot for housekeeping. When I check out, I asked to keep my luggage, but they did not store, they just left at reception desk where i put as it is. No one took care, and I was lucky it was not stolen. Terrible and unbelievable.
Good value, not much more than Premier Inn opposite if ypu book in advance. Nice pool, steam room and sauna. Great buffet breakfast.
Steve
Steve、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月17日
Comfortable with a great breakfast
This place was great for getting into Lancaster.
It was clean, comfortable and had a lovely breakfast.
The only thing was, the double bed could have been a bit bigger.
Rebecca
Rebecca、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月8日
Perfect
Highly functional room with everything perfectly placed and all the amenities you would ever want to make for a comfortable and pleasant stay. The breakfast was lovely - highly varied with an amazing selection of gorgeous cheeses and meats, cereals, fruit, waffles, pastries etc plus the usual hot food selection. Tiny downside - I would have liked more veggie offerings.
Sarah
Sarah、1 泊の出張
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8/10 (とても良い)
2024年11月5日
Duncan
Duncan、1 泊旅行
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8/10 (とても良い)
2024年11月4日
Darren
Darren、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月1日
Doug
Doug、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月1日
Tom
Tom、2 泊旅行
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8/10 (とても良い)
2024年11月1日
宿泊されたお客様
3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月31日
A comfortable stay and good value for money.
We planned to visit the Lakes, but chose to stay in Lancaster and travel in because of the facilities and value for money. The swimming pool and spa was the main selling point. We all enjoyed the swimming pool but unfortunately the spa hot tub was not working.
The room was comfortable and clean. The bathroom looked new and clean, except for the old shower hose which had exposed plastic flex and black spots of mould. These are very cheap and easy to replace.
The breakfast was good and staff very helpful although at times they were slow to replenish items. Overall, a very pleasant stay with only a few small shortcomings.
Scott
Scott、2 泊の家族旅行
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6/10 (良い)
2024年10月30日
Great staff but average facilities for price
The family room was absolutely enormous for the 3 of us. Breakfast was quite chaotic with no cups or glasses, things having ran out plus the coffee machines not working. Also the pool was closed for maintenance and this was our main reason for choosing this hotel. We were given a free late checkout which was helpful
Katie
Katie、1 泊の家族旅行
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8/10 (とても良い)
2024年10月30日
Paul
Paul、1 泊旅行
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8/10 (とても良い)
2024年10月29日
Ok for a night’s stay
Reasonable hotel for a one night stay. Room & shower room / WC were ok, bed was comfortable. Not sure that AC worked to warm the room but there was a plug in electric radiator which was effective. Very good choice of room service food, which came quickly and was good. Breakfast not so good - no fried eggs in the buffet & scrambled egg was ‘solid’ & cold but bacon, sausage & tomatoes were ok. Plenty of free car parking.
Stephen
Stephen、1 泊旅行
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6/10 (良い)
2024年10月28日
Air con incident
Was arranged a room with air conditioning break down when arrived on evening time after check-in at pm. Called recipientist to support but said no other room available and the best to do was to provide a fan for ventilation. After 10 mins discussion, recipient came to the room to try to fix it but not successful still. And, finally, able to look for another room to swap but already wasted me almost an hour time to get this resolved. This was annoyed with me and my family to enjoy the short holiday mood.
宿泊されたお客様
1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月28日
Asad
Asad、1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月25日
Alison
Alison、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年10月24日
David
David、1 泊の友人との旅行
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8/10 (とても良い)
2024年10月19日
I think you need to make your breakfast alot bette
Micheal
Micheal、1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月13日
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月13日
Pool out of use.
Always a nice stay at this hotel. However i was disappointed that the pool facilties were not available as i made the booking on the strength of this.
robert
robert、2 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年9月22日
Excellent room, fantastic breakfas, roof needs the rUbbish cleared
Michael
Michael、1 泊旅行
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8/10 (とても良い)
2024年9月17日
We had booked this hotel for its pool and spa facilities…spa pool, sauna and steam room for a relaxing weekend.
Although they’d announced it on the hotels facebook page on the 2nd (which we found once we’d arrived) there was nothing to say the pool and pool area was going to be shut from 13th (day before we arrived) for 6 week. So the very reason we booked this hotel was then unavailable! Would have been nice to get an update about this from the hotel beforehand, when they’d clearly knowing about it for at least 12 days beforehand! Kinda disappointing.