They forgot for housekeeping. When I check out, I asked to keep my luggage, but they did not store, they just left at reception desk where i put as it is. No one took care, and I was lucky it was not stolen. Terrible and unbelievable.
Hotel was booked for convience and had used before. Booking in was straight forward. Room was closer to reception this time which was great. The only issue was that one large towel looked dirty like it had make up on with mascara. We did try to ring reception but the phone in the room didn’t work and when rang the hotel from my mobile it cut of twice after a long while no body answering . That was disappointing when was told any problems to call them. Yes I could off gone to reception , but I had had my shower and didn’t want to get dressed again to go out the room. Also there was no one at reception when we left early morning
Maxcine
Maxcine、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月15日
Manoj
Manoj、1 泊の家族旅行
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8/10 (とても良い)
2024年12月10日
Owen
Owen、1 泊旅行
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10/10 (最高に素晴らしい)
2024年12月8日
Derren
Derren、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年12月6日
Would stay again
Comfortable. Would stay again.
Neasha
Neasha、1 泊の出張
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2/10 (不満)
2024年12月4日
Neil
Neil、1 泊旅行
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10/10 (最高に素晴らしい)
2024年12月4日
Tracey
Tracey、1 泊の家族旅行
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2/10 (不満)
2024年11月30日
Christmas parties more important than guests sleep
My overnight stay with my family was ruined as they had a Christmas party in a function suite right under our bedroom and played loud music until midnight. My son has special needs and got more distressed the later it got and he couldn’t get to sleep. When I explained this to the manager she said there was nothing she could do and couldn’t ask them to turn it down or stop early
David
David、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年11月25日
Standard holiday inn
Great hotel, friendly staff & busy.
Cheryl
Cheryl、1 泊の家族旅行
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6/10 (良い)
2024年11月23日
Great breakfast does not save IHG
Eds are still too hard. Shelves have not been dusted. Therefore marks on clothing laid there.
Discouraging factor for IHG members in that ifbooked from anywhere else IHG points cannot be claimed. This will discourage people from choosing IHG hotels.
Great breakfast.
Gareth
Gareth、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月18日
2 nights in November
Good value, not much more than Premier Inn opposite if ypu book in advance. Nice pool, steam room and sauna. Great buffet breakfast.
Steve
Steve、2 泊旅行
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8/10 (とても良い)
2024年11月17日
Comfortable with a great breakfast
This place was great for getting into Lancaster.
It was clean, comfortable and had a lovely breakfast.
The only thing was, the double bed could have been a bit bigger.
Rebecca
Rebecca、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月8日
Perfect
Highly functional room with everything perfectly placed and all the amenities you would ever want to make for a comfortable and pleasant stay. The breakfast was lovely - highly varied with an amazing selection of gorgeous cheeses and meats, cereals, fruit, waffles, pastries etc plus the usual hot food selection. Tiny downside - I would have liked more veggie offerings.
Sarah
Sarah、1 泊の出張
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8/10 (とても良い)
2024年11月5日
Duncan
Duncan、1 泊旅行
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8/10 (とても良い)
2024年11月4日
Darren
Darren、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月1日
Doug
Doug、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月1日
Tom
Tom、2 泊旅行
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8/10 (とても良い)
2024年11月1日
宿泊されたお客様
3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月31日
A comfortable stay and good value for money.
We planned to visit the Lakes, but chose to stay in Lancaster and travel in because of the facilities and value for money. The swimming pool and spa was the main selling point. We all enjoyed the swimming pool but unfortunately the spa hot tub was not working.
The room was comfortable and clean. The bathroom looked new and clean, except for the old shower hose which had exposed plastic flex and black spots of mould. These are very cheap and easy to replace.
The breakfast was good and staff very helpful although at times they were slow to replenish items. Overall, a very pleasant stay with only a few small shortcomings.
Scott
Scott、2 泊の家族旅行
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6/10 (良い)
2024年10月30日
Great staff but average facilities for price
The family room was absolutely enormous for the 3 of us. Breakfast was quite chaotic with no cups or glasses, things having ran out plus the coffee machines not working. Also the pool was closed for maintenance and this was our main reason for choosing this hotel. We were given a free late checkout which was helpful