エンバシー スイーツ バイ ヒルトン サンファン ホテル & カジノ (カロライナ)

We stayed for one evening - the rooms were nice - and the breakfast was fine.But I don't agree with the resort charge -- we did not use any of the anything at the resort except the room and breakfast. I would have no problem paying a resort charge if we were able to utilize it but I don't think it is fair o have to pay if not used.

it fit the need well

All great!

Friendly and helpful staff. Good breakfast included. Daily evening reception with wine, local beer and local rum included.

GREAT SERVICE NICE PLACE.... SEE YOU GUYS AGAIN, THANKS.

Rooms are clean, the breakfast awesome!! I recommend!!

Embassy Suites Not a very good experience. When I first arrived, it was like a circus. The lines to check in was so long it took almost an hour to get to the checked in counter. People were constantly jumping a head of the line and no one at the desk cared. I had booked my room through hotels.com. They didn’t have my reservation. I asked them what now? They said they were overbooked and may not have a room. I asked if I should try and get another hotel by myself. The clerk simply said, “It may be faster”. However, I insisted and after another 30 minutes they did found me a room (total checkin time 1.5 hours) The place is overrun by hundreds of people. Extremely noisy. I could hear the noise past midnight in bed and had trouble sleeping. Next morning breakfast was another huge line. I had enough of that so I just grabbed a muffin and a cup of coffee. People next to me uttered that the food was over cooked and that it didn’t taste very good. I guess I didn’t miss much there. They say Internet is provided. Simply put it so bad its hardly worth it. It kept disconnecting. I tried to do a simple speed test. The download speed seemed acceptable the upload speed couldn’t connect and was listed as 0.0. No wonder I had trouble getting connected. No courtesy vehicle offered to the airport. Taxies in PR are overpriced. Use UBER when you can. You can see the runways from your Hotel and the TAXI ride is $12 plus $1 per bag you bring including your carryon.

The hotel is nice, but it was under construction and at times was very loud late into the evening around dinner time. The breakfast staff serving was not helpful and they ran out of coffee, bread and fruit often. When asked for more the employees were rude. The poor guy on the grill was overworked and the lines were way too long. Front desk was always short staffed making us wait to ask a simple question for 15 to 20 minutes.