Firstly, lets focus on the positives, the accommodation (room) was spotless, extremely pleased with all aspects of the accommodation (room). The hotel was very quiet, little if any external noises. Plenty of available parking and very accessible. The negative elements started as we walked through the front door into reception areas. 1st you have to scan app and register car and pay for parking (which appeared strange as we had not expected to have to pay for parking). However, whilst registering the car we discovered a person hidden behind the reception desk, we were not acknowledged nor welcomed nor asked whether we required any assistances. We walked through to the bar/dining area, nobody there other than some diners, no staff. There was food on the floor of this area, paper moving in the breeze along with at least 1 plastic bottle. Eventually someone did appear and we were able to order food and drinks. Paying for this order was other matter, 2 times we sought to pay to no avail and had to go to reception and state we wanted to pay. The person on reception did not understand us and we had to insist on assistance. In summary, hotel accommodation very good, however general cleanliness of public area poor and unfortunately staff customer service skills were lacking, little engagement with quests, little knowledge of how the hotel operates. We cannot say we felt welcomed.