Room was in disrepair due to age with peeling wallpaper, worn carpets, overused furniture. I can accept that as it is a budget hotel.
There was no soap or shampoo. Floor sticky. The tub appeared not to have been cleaned and the paint was peeling off it in chunks. The door only opened 3/4 of the way and hit the sink.
There was no duvet on the bed, just a thin blanket. The bed was missing a pillow. Wi-fi did not work. Opened pullout bed to check for blanket, only to find the bed had been used and used sheets were still on it.
I texted the line that welcomed us with the issues and was answered promptly that housekeeping would take care of it. An hour later, I texted asking for an update and was quickly replied that it was being dealt with. I went to front desk and was told that they don't get those messages. What?
No pillows or blankets available, housekeeping not available, wi-fi issue known but no solution, but they had a couple bars of handsoap. Chilly night and found out it was Queen sheets on a King bed.
Was told day manager might be able to discount the room but so far he has failed to call back after 2 days.