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This was absolutely the best hotel service we have ever received in our 37 years of life. They define what customer service is al about. Highly recommend this place and will def be back to this hotel whenever we are back in the area.

Fabulous hotel in the midst of everything! We were upgraded to a gorgeous suite! Unbelievable service. So friendly. Also a plus- it hosts one of the best restaurants in town- Uni. The one downside- a very clanky elevator a few doors down. I will definitely stay again but ask for a room far from elevator.

Pillows were awful and hotel itself needs a refresh!

Staff is so welcoming and warm.

Disappointing and difficult stay. 1. Valet. You’ll wait hours to get your car. The doorman asked if I would be taking me car out. I answered that I wasn’t because at that time, it was true. A few hours later the plans changed and it practically took an act of congress to get my car out and I was charged 20.00 for the priveledge 2. Breakfast. Ordered 2 continental baskets for a total of 50.00. I got a total of one small bagel, 2 mini croissants and a mini muffin. For BOTH baskets. The hotel is fine. But the inconvenience and just overall gouging of the customer is a huge turn off

Such a lovely, old world hotel. Great location, beautiful rooms and accommodating staff!

The staff room valet and cleanliness was more than perfect !

I wish the room was a little larger.

The Eliot is fantastic. The staff is both efficient and warm. The rooms are elegant, spacious, and well cared for. The bed was especially comfortable. There are lovely little touches like a small sweet treat waiting in the room. My only issue is that the narrow shelves in the bathroom make it difficult to balance both mine and my husband's toiletry bags and unfortunately if anything falls, it has a chance of landing in the toilet.

4star hotel no lobby space resturant doesnt open til 530pm. Our room had a skunk/pot odor. At one point around 1am on a wednesday it was so bad it woke me up. It was disgusting. We have allergies and asthma with our teenager. Not high class. If you make coffee or tea. Watch out the creamers are all spoiled.