Stayed in Jr Suite for 7 nights. The view from guest room was amazing and we enjoyed our stay in Hilo. The hotel staff was friendly and helpful. This historic hotel was nicely renovated and felt comfortable. The only weak point was the slow elevator.
Even though location was perfect the property needs renovation. Room had small cockroaches.
Iftekhar
Iftekhar、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月23日
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月23日
GREAT and Fantastic Hotel
Wanda
Wanda、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年12月22日
Rolando
Rolando、1 泊旅行
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6/10 (良い)
2024年12月22日
Staff Not friendly, hotel in disrepair
Started my with with rude service from Grace, not so aloha of a greeting. Elevators were not working well and industrial fans all down the hallway. WiFi was unusable - sent a tech up who did not know all 3 of my devices on the correct WiFi didn’t work.
Madison
Madison、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月20日
Hilo stay was amazing
Great location!
宿泊されたお客様
2 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年12月14日
EMILY
EMILY、5 泊旅行
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4/10 (まあまあ)
2024年12月14日
Never staying again
I booked because I had known this hotel had undergone significant renovation's. Also to my surprise was this hotel is VALET PARKING ONLY. In little old Hilo, come on Hilton READ THE ROOM. I am from Hilo and I can tell you there is not one business or hotel that mandates valet parking. I wish I had been notified about this prior to check in but had I, I probably would’ve canceled. And boy do I wish I did. It’s an obvious cash grab for a failing hotel.
I had no issues with the staff they were great but the executives who are running this place are out of touch.
Over all I was deeply disappointed upon getting to my room there were putty marks all over the walls and the original windows peeling all over the floor.
The elevator set off a fire alarm my first morning and then was out of commission my week long stay making getting up or down a pain.
宿泊されたお客様
4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月13日
Beautiful Kona hotel
Check-in was super fast and easy. Michael was very helpful in setting up the luau. The resort is beautiful surrounded by amazing flowers and tropical foliage. The pools are spacious and kept very clean. Even though the hotel is not new, it is kept very well maintained. The mantra ray night snorkeling adventure is right off the hotel, also.
Jill
Jill、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月9日
Tosha
Tosha、6 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月9日
Worst hotel I have ever stayed in
Extremely disappointed. Upon arrival we were informed the room we booked 6 months prior was not available (corner king with lanai) They stated they were"downgrading"us to a double queen at the reception desk. I asked why and the receptionist said its not my fault you booked through expedia. You should have booked directly through us and said that hotels.com rents out rooms that are not available all the time and they shouldn't. I stated they should compensate us back for the downgraded room. She refused compensation in any way stating the room was nice. We were tired after flying all day and it was late. We were left with no options but to stay. So what started bad only got worse. The room is nothing like the pictures. It is dated with torn carpet. We had to step over exposed tack strip every time we walked to the bathroom. The pictures were ripped off the walls. There was mold actively blowing out of the vent. One bed was unusable as the position of the vent blew mold directly in your face. The balconies were so rusted they looked like the building should be condemned. I did not feel safe to walk out on them. Honestly I have stayed in nicer rooms that cost $49 a night and not $300+fees. No self parking, only valet but you can park on the street and walk. With the mandatory resort fees you receive two "free" drinks at the bar. My husband drank one and within minutes was vomiting. We will never stay here again.