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Disappointing

Had booked a twin room for my son and I and asked for an accessible room. Without consultation we were given a double room that was accessible as no accessible twin rooms (or any twin rooms on the night) available and we had to share a double bed for the night. The evening meal service was slow and we got no apology for our puddings taking ages.

S, 1 泊の家族旅行, 2021年09月10日

Hotels.com の宿泊者限定の口コミ

The hotel ran out of food and closed the restaurant. They did not service the room using COVID as an excuse. The service was poor.

Robert, 2 泊の旅行, 2021年09月09日

Hotels.com の宿泊者限定の口コミ

Noisy and dirty

Just a dirty place to stay, stains on walls, uncomfortable and extremely noisy as the room was literally 2ft from a busy road with lots of heavy trucks rattlibg past. Check in was given as 3pm but was actually 4pm so we were left wandering around for an hour.

Steve, 1 泊の旅行, 2021年09月06日

Hotels.com の宿泊者限定の口コミ

Nice central location with easy access to the town.

Martin, 4 泊 の恋人との旅行, 2021年08月30日

Expedia の宿泊者限定の口コミ

'OK' but could be much better

My feeling on the Wellington is ‘mmmm’ is it a pub with rooms or a hotel with a pub attached? It doesn't seem to do either too well. There is nothing fundamentally ‘wrong’ with the Wellington but for the price paid (nearly £100 a night when factoring in extra for parking & breakfast [we ate offsite] would be nearer £130+ night) it doesn’t offer good value. I accept that there has been a spike in demand for UK hotel rooms and prices have shot up but even so. On the plus side staff were friendly enough, the room was OK – bit worn and oddly only decaf coffee & no milk on the tea tray (minor quibble I know), TV initially didn’t work and seemed to require tuning – did start to work of its own accord after about 1/2 hour though! We hadn’t come to the area to watch TV of course so not a huge deal, bathroom a bit worn & old, shower pressure fluctuated but wasn’t too low as other reviews have said, toilet seat was loose, etc. just a number of minor quibbles which added up mean we probably wouldn’t stay again and for the price would have expected a little better. In fairness they did seem short staffed but there is an odd air of neglect and resignation about the place which with a lick of paint & deep cleaning could be far better, with a proper refurb it could be amazing. Needs to up its game when holidays abroad are easier again as people simply won’t come back.

2 泊の旅行, 2021年08月26日

Hotels.com の宿泊者限定の口コミ

Very poor

Had three check in time because they were cleaning the room, in the end had to wait till 4o'clock? When we got in the room it was dirty cob Webs on the window frame spider hanging from the ceiling, the bathroom had no soap and skirting boards dusty and no bulb in the bedside light, this is not acceptable for the price

Jackie, 2 泊の旅行, 2021年08月19日

Hotels.com の宿泊者限定の口コミ

arrived 15 minutes before check in and was literally told to go away, by I can only assume the manager, she was VERY rude and unwelcoming. went back later and checked in with a nicer gentleman. evening menu restricted, coffee machine broken, breakfast very poor half the food not available, were served uncooked croissants and when I asked for a welsh cake instead that was on the bar, was told I would have to pay. I would not recommend this hotel

Helen Mary, 1 泊の友人との旅行, 2021年08月17日

Expedia の宿泊者限定の口コミ

Room 20. Floor level was more akin to walking/living on a cruise liner with slight roll on. Quite disorientating. Noise of air con outside bedroom.

1 泊の旅行, 2021年08月16日

Ebookers の宿泊者限定の口コミ

All a bit dilapidated. Room was fine, service fairly abrupt. Breakfast was the worst we've ever encountered, think it was due to short staff but if that was the case they should have just not offered breakfast!

William, 1 泊の旅行, 2021年08月10日

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Lovely building crying

Needs a refit desperate lovely building going to rack and ruin probably need 1 million on it

Nigel, 1 泊の旅行, 2021年08月09日

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