Stayed for my husband’s birthday and it was a disaster. No towels, no bedding for the kids, phones went unanswered, and when we went to the front desk, staff promised to fix it but never did. Another employee hung up on us, and a third argued and then walked away instead of helping. Basic hospitality was completely absent. Never again.
LILLY
LILLY、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 8 月 7 日
Jessica
Jessica、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 8 月 7 日
Kristoffer
Kristoffer、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 7 月 25 日
HVAC
We have stayed here before and had an enjoyable visit. This time we did not. There was an HVAC issue which I wish they would have mentioned when we checked in. Instead the room was over 90 degrees and we needed to find another hotel at 11pm.
Shilpa
Shilpa、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 19 日
Diane
Diane、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 7 月 18 日
Horrible Hotel. Don’t stay at the Hitton/Biston
It was terrible. There were problems with the air conditioning throughout the hotel. They offered some rooms fans to accommodate them, but not me. Instead they transferred me to another room with the same problem. What a horrible experience.
Claudia
Claudia、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 7 月 11 日
The check in process was an abomination ! I had a reservation but upon arrival I was told they didn’t know if they had a room for me. At 10:00 pm, with my disabled husband, we were exhausted and needed a room. People arriving after me were able to check into king sized rooms. I asked for any room available even though i requested a double, I said I would take a king but was told they were premium rooms and had to be saved for potential guests. This check-in process took about 1/2 hour before a room was found for us. Totally unacceptable service. Totally dissatisfied with Hilton and this property.
Jean
Jean、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 7 月 8 日
Jeffrey
Jeffrey、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 7 月 5 日
Excellent value
Great stay, excellent value. Pool was closed for repair but rest of the amenities, including an indoor basketball court, were good.
Lee J.
Lee J.、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 6 月 25 日
What a mess
What a mess! The room key system was down, so escorts were necessary to take guests to rooms. Check in w/1 person working was very slow! Then arriving home at night, back on line to get a key. One person behind the desk at checkout. I couldn’t wait, so just left my key at the desk. My 2nd time at this site and last time there was also a slow check in w/o enough staff. And wedding guests expected, so why wasn’t staff prepared?
Cynthia
Cynthia、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 25 日
Outstanding
My stay was great, the staff was friendly and very accommodating. This will be my go to hotel every time i visit the area.
Judney
Judney、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 6 月 25 日
Terrible
Upon arrival the key system was down. We were escorted to our room at first then when we returned we waited an hour to get a key and finally got into our room at 1am. We were told we would have our room for free due to the inconvenience. The next day the attendant stated there was no record of this and I would not be getting a refund.
Nicole
Nicole、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 6 月 19 日
Cafe is horribly short-staffed. No food after 10 p.m., and no restaurants or convenience stores nearby.