The hotel is apparently undergoing refurbishment works, though in the 3 nights we stayed there was little evidence of works. Our room (240) was in need of a new carpet, repairs the bathroom sliding door, wall fixed hair dryer not properly fitted, tv remote that changed channel but didn't turn on/off or perform any other function. No wardrobe or rail, just two hooks by the door. Dodgy electrics tripped the fuses on all the lakeside rooms on 3 occasions on Sunday evening. No elevator so getting bags to level 2 (with no assistance offered) was a struggle.
The offered complimentary breakfast left much to be desired. Plastic cutlery and polystyrene plates ran out, as did maple syrup for french toast (with none left in the kitchen), dubious watered down orange best left alone. There was no one from the hotel on duty in the cafe/breakfast area so it was grubby and no assistance was available. Overall we felt sorry for the few staff who were around. Don't like not to have anything positive to say, but we can't think of anything at the moment other than it was convenient for Wakefield commuter rail into Boston.