Everyone at the hotel was delightful! Location was wonderful and facilities excellent.
Our check-in was a near disaster! The hotel did not have our booking, although we had confirmation email from hotels.com. Someone, we don't know if it was hotels.com or the hotel, messed up! Fortunately, the people at the hotel worked hard to save the situation.
Gerald
Gerald、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年5月16日
We requested housekeeping on one day of our trip and the room had not been cleaned when we returned at 4:00. We had to cancel or request and took towels from housekeeping which had just gotten to our floor. The valet service also needs more staffing. Several times we had to wait over 15 minutes for our car.
宿泊されたお客様
3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年5月16日
Nice stay, great staff.
A complement and shout out to the staff who welcomed us when we came to the hotel. We had a redeye flight and arrived incredibly early. While there wasn’t a room available, the staff at the front desk was very helpful in making sure we had what we needed so we would be ready when we were meeting people at nine in the morning. In particular, a shout out to Nalda and Yonel.
In addition, as we are conscientious about the environment, we appreciated their policy on people entering the room and cleaning only upon request. It actually made things easier for us and we were easily able to get extra towels when we needed them. It was well located and we could walk to where we needed to get to for some events, and it was a quick ride to others. The public transportation was nearby.