I left the hotel the same day because the bed was so uncomfortable and sheets were not washed.
宿泊されたお客様
1 泊旅行
4/10
Totally ruined my trip due to conjusted room. Even I had to face lot of difficulties
宿泊されたお客様
1 泊の家族旅行
2/10
We were Denied Check-in. I was with my family and children and we were made to first wait for a couple of hours and then told that Hotels.com didn't provide them with the reservation confirmation.
This is highly unprofessional. When i tried calling Hotels.com toll free, the website said 9am- 8pm was working hours but IVR stated no one is available. Due to this denial i had to make a last minute reservation with a much higher price as there were no rooms available in the entire city.
I have left a complaint and that as well has not been addressed. I have requested a refund and a difference amount compensation from Hotels.com. Till now i have not heard back from Hotels.com. I belong to the same community from the Travel and the Aviation industry, it scares me that with the experiences like these, its a direct downgrade to such a reputed company such as Expedia Group.
Highly Dissatisfied and would never recommend this website to any friends/family members. S#98034002
Hina
2 泊の家族旅行
10/10
Great location. It was very pleasant and the employees were most accommodating
Timothy
2 泊旅行
8/10
Ritabrata
2 泊の家族旅行
8/10
Bathrooms are pretty small but overall the hotel and staff were good.
Netra
1 泊の友人との旅行
8/10
宿泊されたお客様
2 泊旅行
8/10
Chandra K.
1 泊旅行
10/10
宿泊されたお客様
1 泊旅行
10/10
Make sure you take the address. There are several "Grand" hotels in this city. Taxi drivers will not know which one. This one is near the Partition Museum and RR station.