Hotel with nice rooms, issues with services. The lobby didn’t have working a/c and we waited for a hot hour to get checked in to our room. I asked for water and was told there would be some when the restaurant opened at 5 pm, an hour later. Turns out the laundry was delivered late and they were behind cleaning rooms. Then we tried to order room service for dinner and were told the grill was being cleaned and wouldn’t be ready for an hour. The rooms are really spacious and nice, although there was no hair dryer in bathroom. The pool is nice. Luckily the a/c worked everywhere else besides the lobby. The staff were all very friendly besides working up against faulty services and equipment. Maybe we stayed there on a bad weekend?
Erin
Erin、1 泊の家族旅行
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6/10 (良い)
2025 年 6 月 23 日
One Minor Issue but overall great
Overall it was a very nice property room was spacious and pool was great. We arrived in our room to a very strong mildew smell. I would have complained or asked for a different room but we were out at some other locations during a majority of the day so we only really slept. However, each time we came back it was very strong and overwhelming. I am not sure what was wet but seems like not a great room to put people in if there is in fact mildew or mold growing somewhere in there. It was not a result of us as this was the smell on our arriving to the room initially. I would have someone check on it because it is really bad. Room 249 to be exact.
Melissa
Melissa、2 泊の家族旅行
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8/10 (とても良い)
2025 年 6 月 21 日
Good location. Accommodation for size of family was good. Only issue for us was Toilet seat was broke and cleanliness in room could have been a bit better but still overall good hotel. Would recommend.
WILLIAM
WILLIAM、4 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 6 月 12 日
Angelica
Angelica、3 泊旅行
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2/10 (不満)
2025 年 6 月 11 日
We had a terrible stay. Air conditioner was bad in the first room. They said it was fixed but it wasn’t. Had to move rooms. That one was bad too. They finally fixed that but then got a 6am call and knock at the door about a leak in our room from the air conditioners. They also were completely confused about me purchasing breakfast in the reservation and almost charged us extra both days. Extremely stressful the entire time with our five kids
Griffin
Griffin、2 泊の家族旅行
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4/10 (まあまあ)
2025 年 6 月 8 日
No A/C on 90 degree weather day
The poor review relates to the A/C not working in the room. My room never got cooler than 76 degrees. I called the front desk and was told they would send someone up. No one ever came and I got tired of waiting and went to sleep. It was a very uncomfortable evening and I did not get a lot of rest. Upon checkout I informed the front desk and they simply thanked me and said they would send maintenance up. That was all they said. While waiting for my ride to pick me up I hear a couple other guests say they had the same problem at check out. I feel like some compensation would be a kind gesture.
宿泊されたお客様
1 泊旅行
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8/10 (とても良い)
2025 年 6 月 7 日
Murphey
Murphey、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 6 月 1 日
The check in , service, staff, room, restaurant and everything was awesome. And when I’m in that area again definitely will be spending time there again. Recommending anyone looking for a nice place to vacation at this is the best place to start
Justin
Justin、2 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 5 月 28 日
Always a great experience staying here
Nikelia
Nikelia、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 5 月 28 日
Toni
Toni、2 泊旅行
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10/10 (最高に素晴らしい)
2025 年 5 月 26 日
It was amazing except we stayed for one night and went swimming the first night so we used the towels and really didn’t extra in the room closet and it was only one bath rag so I had to request more which took a while because I know the staff is busy and I marked that it was 2 people staying but we also brought our child so the couch was very nice with the covers I just suggest more bath rags bc I like a rag for my face, body, and one extra just in case and my likes the same thing so that’s at least six rags we need in the bathroom just a heads up we are booking another stay for the 4th of July weekend because the stay was warm welcoming and relaxing exactly what we needed so thank you, and one last thing I loved the welcome with my name on the tv
Darrick
Darrick、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 5 月 7 日
Kevin
Kevin、2 泊旅行
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10/10 (最高に素晴らしい)
2025 年 5 月 5 日
alan
alan、2 泊の家族旅行
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8/10 (とても良い)
2025 年 5 月 5 日
AC not working , pull out bed not good
air did not seem to be working , the ac unit was loud, It was located in the bedroom near the bathroom adn was making a loud noise. The ac was on but was not feeling cool, the pull out bed was uncomfortable and blanket for the bed was scratchy an dpoor quality
Amy
Amy、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 4 月 21 日
Mildred and Troy
Mildred and Troy、2 泊旅行
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10/10 (最高に素晴らしい)
2025 年 4 月 16 日
Shirley
Shirley、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 4 月 15 日
Not too Shabby :)
Everything was clean and tidy. Room, common areas were well maintained
Richard
Richard、2 泊の出張
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10/10 (最高に素晴らしい)
2025 年 4 月 14 日
Amazing stay-Highly recommend this hotel
My stay at the Double Tree SouthPark was amazing. From the moment we arrive, through the check in process, and our departure.
Property was well maintained and cleaned. Beds were comfy and rooms very spacious. Service was outstanding in every interaction. I will definitely be coming back on my next trip to Charlotte. Definitely recommend this property, super and amazing location!
Joanna
Joanna、2 泊の家族旅行
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6/10 (良い)
2025 年 4 月 5 日
Nice stay with a few inconveniences
The room was a wonderful layout, clean, comfortable and spacious. The room temperature was hot when we arrived. Maintenance came and got it working quickly. Unfortunately it took quite a while to cool down which made it hard to sleep. Somehow between 11:30 and midnight, both TVs turned on automatically waking up the entire family.
Julie
Julie、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 3 月 30 日
Very clean and spacious.
Marlyn
Marlyn、2 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 27 日
Hotel was clean. The staff was friendly. Great location. This was not our first stay, and is always a pleasure.